Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Fluidscapes Consultants

Compare

4.1

based on 31 Reviews

72 Fluidscapes Consultants Jobs

Sr. Client Success Manager

Fluidscapes Consultants Pvt. Ltd.

4.1

based on 31 Reviews

6-8 years

Mumbai

1 vacancy

Sr. Client Success Manager

Fluidscapes Consultants

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Data Analysis Data Analytics Customer Support Recruitment Analytical Chemistry

+ 3 more

Job Description

A Bachelors/Masters degree in business, marketing, or a cognate discipline (or commensurate professional background).
Demonstrated expertise in client relationship management, customer success, or account management.
Superlative communication and interpersonal aptitudes.
Robust problem-solving capabilities and analytical acumen.
Proficiency in concurrently overseeing numerous clients and projects.
Adeptness with CRM software and customer support utilities.
A results-driven mindset underscored by a dedication to ensuring client satisfaction and retention.

Qualities

Charisma Champion: You've got to be as charming as a puppy in a bowtie at a tea party. Clients should feel like they're chatting with their long-lost BFF every time they talk to you.

Master Juggler : Ever seen a circus performer juggle flaming swords while riding a unicycle? That's basically your daily routine, but with emails, phone calls, and client meetings instead.

Creative Connoisseur: Think of yourself as the Picasso of problem-solving. You'll need to whip up innovative solutions to client challenges faster than a pizza delivery in a college dorm at 2 AM.

Detail Dynamo: You've got an eye for details sharper than a cat stalking a laser pointer. Whether it's dotting the i's or crossing the t's, nothing gets past you.

Tech-savvy Trailblazer: You should be as comfortable navigating through software as a pirate is with a treasure map. Bonus points if you can turn a spreadsheet into a work of art.

Mood Maestro: Your emotional intelligence should be so high that you could rival a professional therapist. You'll need to sense the mood swings of clients faster than a weatherman predicts a thunderstorm.

Problem-solving Prodigy: Got a problem? You're the Sherlock Holmes of solutions. Whether it's a marketing mystery or a branding riddle, you'll crack it like an egg at breakfast.

Feedback Fanatic: You're as hungry for feedback as a kid in a candy store. Constantly seeking ways to improve and refine the client experience is second nature to you.

Team Spirit Superstar: Collaboration is your middle name. You'll work seamlessly with every department, spreading good vibes and high-fives like confetti at a party.

Adaptability Ace: You're as flexible as a contortionist at a circus. The only constant in your role is change, and you'll embrace it with open arms and a can-do attitude.

As a Client Success Manager, you play a pivotal role in ensuring the success and satisfaction of our clients.
Serving as their primary liaison, you forge robust relationships and deliver exceptional service.
Your mission is to comprehensively grasp clients' needs, facilitate goal attainment, and cultivate enduring value for both our clients and our organisation.

Functional Roles & Responsibilities

Client Relationship Management:

Cultivate and uphold robust client relationships, assuming the role of their trusted advisor.
Actively engage with clients to comprehend their business objectives and hurdles.
Regularly liaise with clients, providing updates, eliciting feedback, and addressing
any inquiries or issues.

Process Improvement and Establishment:

Collaborate with clients to evaluate their existing operational frameworks,
pinpointing areas ripe for enhancement.
Analyse client feedback and data to discern operational bottlenecks, inefficiencies, and optimisation prospects.
Formulate and present strategies aimed at streamlining processes, bolstering productivity, and augmenting overall client satisfaction.

Client Success Planning:

Partner with clients to devise success plans that align with their strategic objectives.
Identify pivotal milestones, measurable metrics, and tangible deliverables to gauge
progress.
Develop and execute strategies to ensure clients attain their desired outcomes effectively.

Client Reporting:

Regularly compile and distribute detailed reports to clients, offering insights and metrics on their performance.
Utilize data analysis to present findings clearly and concisely, fostering
transparency and informed decision- making.
Enhance client satisfaction and engagement by providing valuable information through systematic report sharing.

Operational Roles & Responsibilities

Product Knowledge and Support:

Foster an in-depth comprehension of our product or service suite.
Conduct product demonstrations and educate clients on features, functionalities, and advantages.
Offer troubleshooting assistance, furnish technical support, and oversee seamless implementation and assimilation.

Customer Feedback and Advocacy:

Serve as the customer's advocate internally, channelling feedback and insights to refine our offerings.
Champion clients' needs and requisites across internal departments.
Identify avenues to convert contented clients into advocates or references

Senior Stakeholder Management:

Engage and collaborate with higher management in streamlining of processes and output.
Departmental reporting pertaining to metrics, analytics, human resource allocation, recruitment pipeline etc to higher management at regular predefined intervals.
Providing feedback to the HR Performance Management System.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Client Success Manager roles with real interview advice