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28 RateGain Jobs
Director - Customer Success
RateGain
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
How your daywill look like/Job responsibility
Assist in smooth client onboarding experience
Grow the account value through consultativeselling and developing long-term relationships with clients.
Ensure renewals of existing products. Growthe book of business through upsell and cross-sell
Regular reviews with clients to sharecritical business insights, identify new opportunities and ensure satisfaction
Oversee and communicate with clients in caseof escalated issues and ensure they are addressed promptly
Engage during training sessions to ensureunderstanding of products
Share client feedback with internalstakeholders to influence product development and marketing campaigns
Partner with marketing team to create casestudies and testimonials
Education Work Experience
8-12years experience with Account Management /Customer Success or similarprofile.
Graduation / Post Graduation in relatedfields with excellent communications skills. MBA is plus
Understanding of hospitality/traveltechnology or SaaS/B2B product offerings is preferrable
Knowledge
Account management in B2B environment.
Expertise in identifying renewal upselling opportunities.
Proficient in client servicing strategies.
Ability to read commercial contracts andunderstand legal clauses.
Deep understanding of value drivers inrecurring revenue business models.
Understanding of escalation handlingprocedures.
Skills
Strong analytical ability to review numbersand draw conclusions about past and future trends .
Proficiency in identifying renewal upselling opportunities.
Exceptional communication and interpersonalSkills.
Deep understanding of value drivers inrecurring revenue business models.
Prioritize addressing customer queriespromptly and with high-quality standards.
Expertise with Customer onboarding, training,account growth retention.
Campaign Strategy and Planning
Communication Collaboration withmultiple stakeholders including clients
Project Management Skills Proactive followups, meeting deadline
Attitude
Customer obsessio
Employment Type: Full Time, Permanent
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What people at RateGain are saying
Rating based on 1 Director Customer Success
review
Anonymous · Customer Success, Service & Operations
in Noida
Lots of learning (self). Don't expect any upskilling or training to bring individuals upto speed. After one day of induction, people are thrown on the floor and expected to give results. Travelling is another good thing
- Job security - Good
Even though I exceeded all my assigned targets, here are my 2 cents on my one year experience at this workplace. Extremely poor leadership, leaders create unnecessary pressures and toxic culture is well promoted. Leaders are insecure and seek client attention (basically they get uncomfortable if their own team member gets respect..Read More
- Skill development - Bad
Director Customer Success salary at RateGain
What RateGain employees are saying about work life
RateGain Benefits
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