ANSR Consulting - Manager - Lead Implementation & Customer Success (8-12 yrs)

Lead Implementation and Customer Success Manager

About the Role:

- We're seeking a dynamic Customer Success Manager to drive customer satisfaction, retention, and growth for our SaaS product suite.

- This role bridges customer onboarding, relationship management, solutioning and product advocacy.

Key Responsibilities:

- Lead Onboarding: Guide customers through a seamless onboarding process to ensure swift and effective adoption of our SaaS products.

- Relationship Management: Build and nurture strong relationships with key accounts to foster long-term engagement and satisfaction.

- Product Demonstrations: Create and deliver compelling product presentations and demos to highlight our suite's value and functionality.

- Customer Success Stories: Collaborate with the marketing team to develop success stories and case studies that showcase customer value and impact.

- Data Reporting: Provide regular insights on customer health, usage metrics, and growth opportunities to inform customer engagement strategies.

- Customer Advocacy: Serve as the customer's voice within the company, advocating for their needs and aligning them with product and service improvements.

Required Skills:

- Proven experience in Onboarding and Implementation for SaaS products in the HRMS domain.

- Strong understanding of SaaS onboarding processes and best practices

- Excellent communication and presentation skills

- Ability to articulate product differentiators and value propositions clearly

- Experience in creating marketing content and customer-facing materials

- Data-driven approach to measuring and reporting on customer success metrics

- Proficiency in CRM systems and customer success tools

Qualifications:

- Bachelor's degree in business, Marketing, or related field

- 8+ years of experience in customer success, account management, or similar role

- Demonstrated track record of retaining and growing customer accounts

Desired Qualities:

- Proactive problem-solver with a customer-first mindset

- Ability to work cross-functionally and influence without direct authority

- Strong project management and organizational skills

- Prior experience in HRMS products like Keka HR, ZingHR, Workday, SAP etc is a must