Jeeva.ai - Manager - Customer Success - SaaS Product (2-10 yrs)

Customer Success Manager (US - SaaS)

This is an onsite position in Pune. Must be willing to work from office.

Timings (6:30 PM - 3:30 AM)

About Jeeva.ai:

Jeeva.ai is at the forefront of transforming the future of work by building AI employees that automate manual tasks, starting with AI Sales Reps. Our vision is simple: "Anything that doesn't require deep human connection can be automated & done better, faster & cheaper with AI." With the backing of prominent investors and $1M ARR within just three months of launch, we're not just growing-we're thriving and making a significant impact in the world of artificial intelligence.

As a dynamic startup we are backed by Alt Capital (founded by Jack Altman & Sam Altman), Marc Benioff (CEO Salesforce), Gokul (Board Coinbase), Bonfire (investors in ChowNow), Techtsars (investors in Uber), Sapphire (investors in LinkedIn), Microsoft with $1M ARR in just 3 months after launch, we're not just growing - we're thriving and making a significant impact in the world of artificial intelligence.

We're looking for passionate, ambitious Customer Success Managers (CSMs) to join our dynamic team and ensure our clients experience the full value of Jeeva.ai's offerings.

About You:

- Experience: 2+ years in Customer Success, Account Management, or a related role with a proven track record of meeting or exceeding sales targets.

- Consultative Approach: You take a solutions-oriented approach to business development and client success efforts.

- Communication Skills: Strong written and verbal communication skills, with the ability to pitch value offerings effectively.

- Proactive & Driven: A self-starter with a go-getter attitude, quick learner, and target-oriented.

- Tech-Savvy: Comfortable using CRM software and keeping it consistently updated.

- Geographical Knowledge: Familiarity with US geography and experience in lead generation for software product and service sales.

- Relationship Builder: Adept at communicating with customers, understanding their needs, and identifying sales opportunities.

What You'll Be Doing:

- Client Presentations & Demos: Conduct presentations and demos that clearly communicate the value proposition of Jeeva.ai to clients.

- Client Relationship Management: Maintain strong, ongoing relationships with existing clients, identifying opportunities for upselling, cross-selling, and ensuring repeat business.

- Onboarding New Clients: Lead the onboarding process, ensuring a smooth transition and a thorough understanding of our products and services.

- Account Performance Review: Regularly review client account performance, identify areas for improvement, and implement strategies to drive better results and client satisfaction.

- Issue Resolution: Act as the point of escalation for client issues, collaborating with internal teams to resolve problems promptly and effectively.

- Product Expertise: Develop a deep understanding of our products and services to provide expert guidance and support to clients.

- Feedback & Improvement: Gather and analyze client feedback to inform product development and service improvements.