QNU Labs - Customer Success Manager (6-10 yrs)

Company Description

QNu Labs is a pioneering company in the field of quantum cryptography, encryption, and communication products. Their flagship products are developed by a team of quantum researchers and specialists, making them synonymous with quantum-powered security. The company's solutions are validated by industry and government organizations, with esteemed clients including the Indian Army, Indian Navy, and high-profile corporates. QNu Labs aims to revolutionize the cryptography landscape for enhanced security on a global scale.

Role Description

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you we would love you to be on-board and nurture our customers!

In conjunction with stellar technology and process, the Customer Success Manager will drive long term success and adoption as the primary interface to the customer.

Responsibilities:

- Build and maintain strong, trusted relationships with assigned clients, ensuring adoption, retention, and customer delight.

- Develop a deep understanding of customer goals and needs, and create actionable Customer Success Plans to drive outcomes.

- Deliver outstanding experiences that lead to renewals, account expansions, and referenceable customers.

- Work closely with cross-functional teams to ensure the timely and efficient deployment of products and services.

- Proactively manage risks and identify upsell and cross-sell opportunities.

- Act as the customer advocate, managing escalations and collaborating with internal teams to resolve issues.

- Facilitate training programs to enhance product knowledge and usage within customer teams.

- Promote a customer-centric mindset across the organization and align initiatives with cross-functional teams.

- Drive Quarterly Business Reviews (QBR), Executive Business Reviews (EBR), and Monthly Business Reviews (MBR) with customers.

- Potential short-term travel and flexible work hours to align with client time-zones.

Desired Candidate Profile:

- 6-9 years of experience in Customer Success, Delivery, or related roles in Cybersecurity, SaaS, or Hi-Tech organizations.

- Proven success in customer relationship management, account growth, and working with senior customer stakeholders.

- Strong analytical, business, and technical skills with the ability to discuss solutions and benefits with customers.

- Familiarity with Customer Success management tools like ChurnZero, Zapscale, Gainsight, Salesforce, or similar CRM tools (Salesforce, Zoho, HubSpot).

- Prior experience working with clients across India, US, and the Middle East, including government entities, is preferred.

- Excellent communication skills, both written and verbal, with experience in presentations and one-on-one consultation.

- A self-starter, highly energetic, results-driven individual with a passion for helping customers achieve their business outcomes.

Qualifications:

- Bachelor's degree from a top-tier institute; MBA preferred.

- Strong organizational and project management skills.

- Experience with CRM platforms such as Salesforce, Zoho, HubSpot, etc.

Preferred Knowledge/Skills:

- Experience with Cybersecurity and/or Network technologies, and familiarity with IT and Network Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.

- Formal certifications related to Cybersecurity and/or Network technologies would be a plus.

If you are a customer-centric, strategic thinker with a passion for technology and a proven track record in driving customer success, we would love to have you on our team!

Apply Today and Join Us in Making a Difference!