MURF.AI - Manager - Customer Success (3-4 yrs)

At Murf AI, we're simplifying multimedia creation by harnessing the power of artificial intelligence.

Our platform empowers users to craft high-quality voiceovers effortlessly, without the need for recording equipment.

Some interesting facts about Murf AI:.

Customers in 100+ countries.

8Mn+ registered users.

6X growth in revenue in the last 12 months.

120+ voices in 20+ languages offered by Murf Studio.

Rated by G2 as Top 10 Fastest Growing Products in 2024.

We are working on bleeding-edge research problems, in synthetic speech, synthetic video, and dubbing.

Job Summary:

- We are seeking a dynamic and proactive Customer Success Manager to join our team.

- The ideal candidate will be responsible for fostering strong relationships with our customers, driving engagement initiatives, and identifying opportunities for upselling and advocacy.

- This role requires candidates to work from 6 pm to 2 am remotely.

Key Responsibilities:

- Onboard new customers and define success criteria and create success plan with the customer.

- Act as the primary point of contact for customer inquiries, issues, and escalations.

- Collaborate with internal teams to ensure prompt and effective resolution.

- Nurture existing relationships and build new relationships within the customer organisation.

- Identify opportunities for upgrades and upsell and pass on the opportunities to account managers.

- Track product usage and encourage customer to increase product adoption through product education and training for use cases.

- Identify success stories and turn satisfied customers into advocates.

- Encourage and facilitate customer testimonials, case studies, and referrals.

- Gather customer feedback on products and services.

- Communicate customer needs and insights to the product and development teams for continuous improvement.

Qualifications:

- 3-4 years of experience in customer success, account management, or a related field within the tech industry.

- Proven track record of managing and growing customer accounts, ideally in a B2B SaaS environment.

- Familiarity with data analysis tools and techniques to track customer metrics and identify trends.

- Problem-solving skills and the ability to think critically to address customer challenges and concerns.

- Strong communication and interpersonal skills, with the ability to build rapport and relationships with customers effectively.

- Ability to identify upsell and expansion opportunities within existing customer accounts.

Why Murf.ai?.

Murf AI is revolutionizing creative workflows for businesses through the utilization of our cutting-edge AI technology.

Recognized as a consistent Leader and Momentum Leader on G2 in 2022 and 2023, we empower L&D and creative teams to evolve into dynamic creative powerhouses.

With a focus on cutting-edge research and innovation, a positive work culture, and real impact in the AI-driven space, Murf.ai is one of the fastest-growing companies in the AI voice space.

Join us at this pivotal moment, where your ideas matter, and your leadership can leave a lasting impact.

If you're ready for a challenge and have the vision to lead from the front, Murf.ai is where your journey into the next chapter of AI innovation begins.