Assistant Manager - Key Accounts & Customer Success - B2B Sales - SaaS/IT (3-6 yrs)

SalezShark is a growing Relationship Intelligence platform headquartered in Virginia, United States of America with a development center in India.

Our platform enables sales professionals and marketers to gather actionable customer insights and increase their sales.

We believe that strong business relationships are the key to increased sales, and our platform is designed to nurture connections and empower businesses of all sizes.

SalezShark offers cutting-edge customer intelligence and sales automation features to help businesses maximize their productivity and achieve their goals.

Role Description:

- This is a full-time on-site role for an Assistant Manager Key Accounts & Customer Success located in Nehru Place, New Delhi.

- The Role will be responsible for managing and nurturing key accounts, developing business plans, ensuring exceptional customer service, and utilizing analytical skills to drive sales and success.

- The role requires building and maintaining strong relationships with key customers, identifying opportunities for growth, and effectively managing the entire customer lifecycle.

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.

- Achieving the sales targets by account mining for additional business through continuous client engagement, driving client referrals & Continuous relationships.

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

- Escalating & resolving areas of concern as raised by the clients.

- Engage & retain clients with immediate escalation facilitation, regular visits & value delivery.

Job Location: Nehru Place, New Delhi (Work from Office).

Work Days: 5, Monday to Friday.

Qualifications:.

- 3+ Years in Key account management or similar profile.

- Analytical Skills and Business Planning.

- Account Management and Key Accounts.

- Customer Service skills resulting in customer satisfaction.

- Excellent interpersonal and communication skills.

- Proven track record in managing key accounts and driving sales.

- Ability to work independently and collaboratively.

- Strong problem-solving and decision-making abilities.

- Prior experience in the sales or marketing IT industry is preferred.

- Bachelor's or Master's degree in Business Administration or a related field.

Perks and Benefits:.

Lucrative Incentives.

Medical Insurance.

Quarterly Rewards & Recognition.

Team Parties & Outings.