Customer Success Manager - Storage/Technology (4-8 yrs)

Senior Customer Success Manager.

Location: Pune, Maharashtra, India.

Ready to take your career to new heights? Join us as a Senior Customer Success Manager and be a part of our mission to revolutionize data security! .

About Us: We are the leaders in autonomous data security, providing a 100% SaaS, fully managed platform to secure and recover data from all threats.

Our trusted Data Security Cloud ensures data availability, confidentiality, and fidelity-offering customers autonomous protection, rapid incident response, and guaranteed data recovery.

With over 6,000 customers, including 65 of the Fortune 500, we protect business data in today's ever-connected world.

What You'll Do: Customer Advocate: Represent the voice of our customers internally and ensure their success.

- Technical Reviews: Conduct technical reviews of customer infrastructure and provide recommendations.

- Account Planning: Collaborate with account teams to plan and execute long-term strategies for retention and growth.

- Lifecycle Management: Manage the proactive customer lifecycle to drive high renewal rates and growth.

- Relationship Building: Develop and maintain long-term relationships with key stakeholders in your accounts.

- Risk Mitigation: Identify and mitigate risks in customer accounts.

- Customer Feedback: Collect and relay customer feedback and feature requests to internal teams.

Must-Have Skills:

- Proven track record of meeting and exceeding targets.

- Deep understanding of Enterprise SaaS business motions and customer lifecycle.

- Ability to build strong working relationships at all levels.

- Experience in sales, project management, and account portfolio planning.

- Proficiency in virtualization and cloud computing.

- Excellent communication and organizational skills, with Salesforce/Gainsight knowledge.

- Strong analytical skills.

- Experience with system administration (Linux, Microsoft Office, Microsoft 365, Google Workspaces).

- Experience with migration between on-premise and cloud platforms.

- Proven ability to generate expansion opportunities.

Qualifications:

- Bachelor's degree.

- 4+ years of experience in Customer Success/Account Management roles servicing enterprise accounts.

- Ready to embark on this exciting journey and make an impact? Apply now and be part of our dynamic team! #CustomerSuccess #DataSecurity #JoinUs.

Apply Today! .