Manager - Customer Success (1-4 yrs)

Role Overview:

We are seeking a Customer Success Manager to join our dynamic team in Pune. This position is ideal for individuals with 1 to 4 years of experience who are passionate about ensuring customer satisfaction and driving product utilization. As an equal opportunity employer, we encourage applicants from all backgrounds to apply and contribute to our diverse workplace.

Key Responsibilities :

- Act as the primary point of contact for assigned clients, fostering strong relationships and ensuring their needs are met.

- Utilize conflict resolution techniques to address and resolve client issues promptly and effectively.

- Analyze customer feedback and behavior to identify opportunities for improvement and increased product adoption.

- Collaborate with internal teams to develop strategies that enhance customer satisfaction and retention.

- Conduct regular check-ins with clients to assess their satisfaction levels and gather insights for continuous improvement.

Expected Outcomes :

- Achieve a customer satisfaction score of 90% or higher through effective communication and problem-solving skills.

- Increase client retention rates by 15% through proactive engagement and relationship management.

- Resolve 95% of conflicts or issues within a specified timeframe, enhancing overall client experience.

- Demonstrate a thorough understanding of product offerings, leading to a 20% increase in upsell opportunities.

Qualifications (Skills/Competencies) :

- Mandatory skills: Conflict resolution, Client relations, Problem-solving.

- Effective Communication, Problem-Solving, Negotiation and Influence, Product Knowledge, Responsibility, Establish Trust, Customer Service Orientation, Self-Confidence and Awareness.

Join us in our mission to deliver unparalleled customer experiences! As a Customer Success Manager, you will play a crucial role in driving customer satisfaction and loyalty. If you are motivated, skilled in relationship-building, and eager to make a significant impact, we invite you to apply and be part of our success story!