Skuad - Manager - Customer Success (1-4 yrs)

Job Role- Customer Success Manager

Job Location - Gurgaon, India

Job Type- Full Time, In-Office

About Skuad, A Payoneer Company

Envision a world without borders where a company can find, hire, and manage talent regardless of location. A world where you can find work that speaks to your passion without having to move to another place.

Skuad enables this!

We are democratising talent and opportunities globally by making remote work accessible anywhere in the world. Skuad is helping employers build, pay, and manage exceptional talentglobally while we take care of global payroll, compliances, and taxation for them.

We are a team of driven individuals distributed across the globe. We love our diversity and passionately enable our customers in building global teams & diverse work cultures. We achieve this with a deep focus on driving value for our customers, learning from one another, collaborating asynchronously and effectively, while being committed to continuous learning & improvement.

Payoneer is a leading global payments platform that partners with freelancers, SMBs, marketplaces and enterprises to solve their biggest payment challenges. Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer powers growth for entrepreneurs in emerging markets, Payoneer makes global commerce easy and secure.

With Skuad you get to have :

- Ownership

- Endless support

- Experiment

Impact : If you are someone who wants to solve real-world challenges and enjoys finding elegant solutions to difficult problems, Skuad is the perfect workplace for you! Join us to build a global employment solution that is making opportunities accessible for talent and organisations across the world.

About the Role : Embark on a journey to redefine B2B customer delight! We're on the lookout for passionate individuals as Customer Champions who will orchestrate a symphony of satisfaction, turning each client interaction into a masterpiece of excellence. If you're excited about crafting unforgettable experiences, let's drive the future of customer enchantment together!

What will you do?

1. Customer Rhapsody:

- Be the maestro of B2B relationships, creating harmonious connections with clients.

- Conduct a symphony of onboarding, ensuring clients dance into success seamlessly.

2. Riff with Resolutions:

- Play a key role in resolving customer challenges, turning discord into delightful resolutions.

- Strum preventative chords, keeping issues at bay and maintaining a sweet serenade of satisfaction.

3. Choreograph Growth:

- Partner with the sales team to choreograph growth strategies and pirouette toward client expansion.

- Dance through account management, ensuring clients waltz through our offerings with grace.

4. Feedback Jazz:

- Jazz up our improvement initiatives by collecting and riffing on customer feedback.

- Collaborate with the band (cross-functional teams) to compose a symphony of continuous improvement.

5. Product Adoption Symphony:

- Lead the orchestra in ensuring seamless product adoption, helping clients hit the right notes with our offerings.

- Fine-tune strategies to ensure customers groove effortlessly with our product lineup.

What makes you a great match for us?

- Hustler Spirit- Non Negotiable!

- A passion for customer satisfaction and excellence.

- MBA in Business, Marketing, or a groove-worthy field.

- Strong communication and interpersonal skills.

- Problem-solving groove with a customer-centric mindset.

- Familiarity with CRM software, the notes of customer support tools, and the melody of customer satisfaction.

Let's create a symphony of success! Apply Now!