Customer Success Specialist - SaaS (2-4 yrs)

Job Requirements:

- 2-4 years of experience in Customer Success or Account Management within a SaaS company.

- Strong communication skills with the ability to think critically and articulate ideas effectively.

- Problem-solving mindset with a customer-centric approach.

- Comfortable discussing technical concepts with a technical audience.

- Ability to multitask efficiently.

- Strong work ethic with the ability to seek help when needed.

Job Responsibilities:

- Manage the entire customer lifecycle and account management process, from sales handover to ongoing engagement, ensuring a seamless onboarding experience and fostering trust and transparency through regular MBRs and QBRs.

- Guide customers through onboarding, providing integration support and driving product adoption.

- Serve as the voice of the customer, advocating for their needs and influencing the product development roadmap.

- Prioritize the customer experience by deeply understanding their requirements and placing their needs first.

- Utilize data and analytics to proactively identify at-risk customers and implement strategies to mitigate churn.

- Track and implement initiatives aimed at achieving a Perfect 10 in customer satisfaction and expanding capabilities.