SocialPilot Technologies - Product Specialist (4-6 yrs)

Responsibilities:

- Engage with prospects to identify their needs and demonstrate the value of SocialPilot's social media management platform.

- Conduct live product demonstrations tailored to individual customer requirements and help them evaluate fitment.

- Collaborate with customers during onboarding to ensure seamless integration and understanding of the product.

- Provide proactive support to existing customers to drive product awareness, utilization, and satisfaction.

- Develop custom plans for agencies as part of enterprise-level deals and partnerships.

- Collaborate with product and technology teams to deliver feedback and insights for product enhancements.

- Actively contribute to improving customer retention rates by driving meaningful engagements and addressing customer concerns.

- Maintain a comprehensive understanding of social media marketing trends to guide customers effectively.

What We're Looking For:

Required Skills and Experience:

- 4-6 years of experience in product, customer success, or sales roles, with a focus on SaaS or technology products.

- Proven expertise in engaging prospects and customers, showcasing strong interpersonal and communication skills.

- Ability to conduct live demonstrations and adapt presentations based on audience needs.

- Self-starter with a hustler mindset, capable of managing responsibilities independently.

Preferred Qualifications:

- Familiarity with social media marketing concepts, tools, and best practices.

- Experience with customer onboarding and retention strategies.

- Proven ability to build and maintain relationships with enterprise clients, including custom plan creation for agencies.

- Desire to advance professionally in customer success, product management, or related fields