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Guest Relations Specialist
1-4 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Guest Relations Specialist
Radisson Hotels
posted 12d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As Front Office Associate you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Key Responsibilities of the Front Office Associate:
Key Responsibilities of the Front Office Associate:
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Provide information about hotel services, amenities, and local attractions.
- Address guest inquiries, requests, and concerns promptly and professionally.
- Assist guests with check-in and check-out processes efficiently.
- Handle guest complaints or issues and ensure swift resolution while maintaining a high level of guest satisfaction.
- Manage guest reservations via phone, email, or online booking systems.
- Assign rooms to guests based on their preferences and availability.
- Confirm reservations and ensure all information is accurate in the system.
- aintain accurate guest records, including personal information, payment details, and special requests.
- Process payments, issue invoices, and manage cash transactions.
- Coordinate with housekeeping and maintenance departments to ensure guest rooms are ready for check-in.
- Perform data entry tasks and update booking systems as necessary.
- Serve as the main point of contact for internal departments regarding guest needs and requests.
- Answer phone calls, emails, and messages in a timely and professional manner.
- Relay messages and ensure that important information is passed on to relevant team members.
- Process check-out and billing transactions, ensuring accuracy.
- Handle cash, credit card transactions, and generate receipts.
- Manage deposits, refunds, and adjustments as necessary.
- Ensure guests safety and security by adhering to hotel policies and procedures.
- Monitor guest entry and exit, and ensure proper verification and identification.
- Assist with emergency procedures if necessary.
- Maintain a clean and organized front desk area.
- Stay informed about the hotel s services, promotions, and events to provide guests with up-to-date information.
- Assist with general administrative tasks as required by the front office manager.
Employment Type: Full Time, Permanent
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Flexible timing
Rotational Shift
No travel
Day Shift
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