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104 Radisson Hotels Jobs

Guest Relations Manager

5-8 years

₹ 3.25 - 7.9L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Guest Relations Manager

Radisson Hotels

posted 12d ago

Job Description

Does the hustle and bustle of life excite you Are you able to create a loyal following, whilst handling the pace and keeping your team checked in Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Guest Relations Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Guest Relations Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!


Key Responsibilities of the Guest Relations Manager:
-Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level
-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved
-Manages the guest relations team fostering a culture of growth, development and performance within the department
-Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships with all key stakeholders
-Delivers an effective planned guest engagement programme
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Guest Relations Manager:
-Proven experience in guest relations with excellent problem-solving capabilities
-Excellent managerial skills with a hands-on approach and lead-by-example work style
-Commitment to exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions, offering advice and recommendations
-Personal integrity, with the ability to work in an environment that demands excellence, time and energy
-Experienced in using IT systems on various platforms
-Strong communication skills





Employment Type: Full Time, Permanent

Read full job description

Radisson Hotels Interview Questions & Tips

Prepare for Radisson Hotels roles with real interview advice

Top Radisson Hotels Guest Relation Manager Interview Questions

Q1. Prepare a Menu for you Trail consisting of 1 Soup, 2 appetizers (Veg & Non veg), 1 Salad, 1 Non veg Main course 1 veg main course, 2 typ ... read more
Q2. What is budget how to forecast on daily to meet budget along with rooms sales?
Q3. How to maintain work life balance when you are having personal problems?
View all 31 questions

What people at Radisson Hotels are saying

Guest Relation Manager salary at Radisson Hotels

reported by 7 employees with 5-17 years exp.
₹3.2 L/yr - ₹8.4 L/yr
29% more than the average Guest Relation Manager Salary in India
View more details

What Radisson Hotels employees are saying about work life

based on 1.9k employees
63%
48%
50%
87%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Radisson Hotels Benefits

Cafeteria
Free Food
Job Training
Soft Skill Training
Health Insurance
Free Transport +6 more
View more benefits

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