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104 Radisson Hotels Jobs
Assistant Front Office Manager FS
4-8 years
₹ 3.7 - 6.05L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Assistant Front Office Manager FS
Radisson Hotels
posted 19hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Participates in the development andimplementation of strategies for Front Office, bell stand, parking,transportation, One Touch Service, Business Centre and reservations thatsupport achievement of the hotel s goals.
Manages the operation ofthe front office - rooms and related areas during assigned shifts
Creates thefirst impression and leads by example. Supervises the door, bell, parking,transportation, operator, reservations and front office areas utilizing the RHGoperating standards.
Participatesin the development and implementation of processes and procedures for assigneddepartments which support. Achievement of service and financial goals.
Assumesresponsibility for supervision in the absence of department heads; communicatesdaily with department heads regarding areas of concern.
Provides ExecutiveAssistant Manager-Rooms and Assistant Front Office Manager/Department Headswith summary of activities during shift by preparing and distributing writtenlog daily.
Representsthe hotel contact to the general public
Meet andgreets all VIP guests.
Checking thearrival list for the day including VIP s.
Inspecting ofVIP rooms prior to arrival.
Ensuring allguest room preferences are carried out accordingly to the guest profiles.
Assists thefront desk and lobby during peak periods.
Liaise withthe housekeeping department on a day to day basis to ensure communication linesare seamless.
Prepares and analysesreports in order to develop an informative database for decision making and tocommunicate upcoming business throughout the hotel.
Analysesbusiness forecasts and schedules accordingly.
Ensures thatfront desk handles billing and cash in accordance with hotel s standards.
Plans andcoordinates hotel housing activities by working closely with Sales, Catering,Housekeeping and other departments.
Ensuresseamless transition during shift changes by developing and implementingprocesses for shifts to communicate with one another
Insuresproper customer relations and safe guards the hotel interest by resolving andtaking appropriate actions on all customer complaints and or/problems.
Review andunderstand Brand Standards for RadissonHotels.
Prepare andcheck for the next day s arrivals.
Assumesresponsibility for overall security of the hotel
Assures fullsecurity for customers, hotel personnel and property by working closely withHotel Security.
Overseesemergency operation to insure customer safety and minimize hotel losses andliability.
Takescorrective action during emergency; files appropriate reports to supervisors.
Understandthe hotel s emergency and evacuation response plans implemented by the hotel.
Review the RHGsafety and security / Manager on Duty program guidelines.
Calls GeneralManager and Executive Management Team / Executive Assistant Manager- Rooms / AssistantFront Office Manager for any fire, bomb threat, burglary or death that hasoccurred in the hotel premises.
Managing andsafekeeping the Grand Master Key while on Duty.
Follow theincome audit guidelines implemented by RHG.
Providesemployees with the information needed to perform their job effectively.
Orients employeesto the department and hotel and provides on-the-job training and on- the-jobresponsibilities.
Prioritizesand assigns work.
Providesfeedback to the employee and department manager on the employee s performanceof job responsibilities.
Creates 100% guest satisfaction by providing the Yes I Can! Experiencethrough performance that demonstrates the standards of, genuine hospitality andexceeding guest expectations.
Givespersonal attention, takes personal responsibility and uses teamwork when providingguest service.
Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems.
Provides YesI Can! genuine hospitality and teamwork on an ongoing basis.
Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performsother duties required to provide the service brand behaviour and genuinehospitality.
Adheres to hotel policies and procedures
Ability to manage all emergencies, guest and employee accidents and actappropriately to achieve a satisfactory outcome.
Keeps Manager promptly and fully informed of all problems or unusualmatters of significance.
Performs all duties and responsibilities in a timely and efficientmanner in accordance with established company policies and procedures toachieve the overall objectives of this position.
Maintains a favourable working relationship with all other hotelemployees to foster and promote a co-operative and harmonious workingenvironment.
At all times projects a favorable image of the Hotel to the public.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Assistant Front Office Manager roles with real interview advice
Top Radisson Hotels Assistant Front Office Manager Interview Questions
Q1. Prepare a Menu for you Trail consisting of 1 Soup, 2 appetizers (Veg & Non veg), 1 Salad, 1 Non veg Main course 1 veg main course, 2 typ ... read more
asked in
Commie 2 interview
Q2. What is budget how to forecast on daily to meet budget along with rooms sales?
Q3. How to maintain work life balance when you are having personal problems?
What people at Radisson Hotels are saying
Rating based on 4 Assistant Front Office Manager
reviews
Anonymous · Food, Beverage & Hospitality
in Jaipur
Likes
Nothing. It’s almost like they are still living under the rocks
Dislikes
The management style
- Salary - Bad
+6 more
Assistant Front Office Manager salary at Radisson Hotels
reported by
32
employees
with 4-13
years exp.
₹3
L/yr - ₹9.4
L/yr
At
par with the average Assistant Front Office Manager Salary in India
View more details
What Radisson Hotels employees are saying about work life
based on 1.9k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Radisson Hotels Benefits
View more benefits
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