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11 H G Luxury Hotels Jobs

Guest Relations Manager

5-8 years

Udaipur

1 vacancy

Guest Relations Manager

H G Luxury Hotels

posted 23hr ago

Job Description

Guest Interaction and Service:

  • Act as the primary point of contact for guests, providing warm and personalized service.
  • Greet and welcome guests upon arrival, ensuring a smooth check-in process.
  • Anticipate guest needs and preferences, proactively offering assistance and recommendations.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Maintain a thorough understanding of hotel/resort facilities, services, and local attractions.
  • Create and maintain guest profiles, recording preferences and special requests.

Guest Experience Management:

  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Coordinate special requests and arrangements, such as room upgrades, amenities, and personalized services.
  • Organize and oversee guest activities and events.
  • Monitor guest feedback and implement improvements based on guest comments.
  • Ensure VIP guests receive exceptional service.

Communication and Coordination:

  • Liaise with other departments (e.g., front desk, housekeeping, food and beverage) to ensure seamless guest service.
  • Communicate guest feedback and preferences to relevant departments.
  • Maintain clear and accurate records of guest interactions and requests.
  • Conduct pre-arrival checks, and post departure follow ups.

Problem Resolution:

  • Resolve guest complaints and issues effectively and efficiently.
  • Take ownership of guest concerns and ensure timely resolution.
  • Escalate complex issues to senior management as needed.

Relationship Building:

  • Build and maintain strong relationships with guests, fostering loyalty and repeat business.
  • Proactively seek opportunities to connect with guests and create memorable experiences.

Employment Type: Full Time, Permanent

Read full job description

What people at H G Luxury Hotels are saying

H G Luxury Hotels Benefits

Submitted by Company
Accommodation Facility
Self & Family Insurance
Transportation Facility
Submitted by Employees
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