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20 Radiant InfoSolutions Jobs
Technical Support
Radiant InfoSolutions
posted 6d ago
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Job Description
Hiring Technical L1 Support Executive Microsoft 365 & Migration Job in Okhla Job Profile Radiant Info Solutions Pvt. Ltd. Technical L1 Support Executive Microsoft 365 and Migration
Join our Team as a Technical L1 Support Executive Microsoft 365 and Migration
Radiant Info Solutions is looking for a Technical L1 Support Engineer with expertise in Microsoft 365, licensing, and migration to join our team . The ideal candidate will have a solid understanding of Microsoft licensing packages and be proficient in handling migrations from legacy systems or third-party services to Microsoft 365. This position offers a great opportunity for individuals passionate about Microsoft technologies and looking to develop their skills in a fast-paced, client-focused environment.
You will play an important role in ensuring the seamless migration of clients data and services to Microsoft 365, while providing exceptional technical support and guidance to both internal teams and end-users.
Key Responsibilities
Microsoft 365 Licensing and Packages :
- Provide guidance and support on various Microsoft 365 licensing plans and packages (e.g., Microsoft 365 Business, Enterprise, Education).
- Help customers understand the different licensing options, benefits, and limitations based on their business needs.
- Assist in the correct application of licenses during the migration process.
Migration to Microsoft 365 :
- Assist in the migration of email, files, and applications from various platforms (e.g., G Suite, on-premise Exchange, other third-party services) to Microsoft 365.
- Support customers in setting up their Microsoft 365 tenant and ensuring smooth data transfer while minimizing downtime.
Technical Support :
- Provide first-level support for Microsoft 365 applications, including Exchange, Outlook, Teams, SharePoint, OneDrive, and other associated services.
- Troubleshoot common issues during and after the migration process, including login issues, data transfer errors, and service disruptions.
Training and Documentation :
- Provide training and user guides for clients on Microsoft 365 products, ensuring they are effectively using the features available to them.
- Document common issues and solutions for internal knowledge bases and customer reference.
Qualifications and Skills
Technical Experience :
- 1-2 years of experience in Microsoft 365 support, migrations, and troubleshooting.
- Strong understanding of Microsoft 365 licensing models (e.g., Business, Enterprise, and Education).
- Experience migrating email, data, and services from third-party platforms (e.g., Google Workspace, Exchange Server, etc.) to Microsoft 365.
Licensing Knowledge :
- In-depth knowledge of Microsoft 365 licenses and packages, including understanding licensing models, user licenses, add-ons, and feature sets.
- Ability to assist clients with licensing audits, recommendations, and optimal configurations based on their needs.
Technical Skills :
- Familiarity with PowerShell scripting for basic Microsoft 365 tasks (preferred).
- Experience with Microsoft 365 tools such as the Admin Center, Exchange Online, OneDrive, and Teams.
Problem-Solving Skills :
- Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently.
Radiant Info Solutions is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and encourage individuals from diverse backgrounds to apply.
Employment Type: Full Time, Permanent
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based on 8 employees
Flexible timing
Monday to Friday
Within city
Radiant InfoSolutions Benefits
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Radiant InfoSolutions New Delhi Office Location
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Y-53, Ground Floor, Okhla Industrial Area, Phase- II Near Harkesh Nagar Okhla Metro Station, Sanjay Colony II, Sanjay Colony, Okhla Phase II, Okhla Industrial Area, New Delhi, Delhi 110020, India
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