Technical Support - Account Manager

Role : Technical Support Specialist ( Hardware Support)

Experience : 1-6 years

Location : TE Connectivity Services, Kalyani Magnum , JP Nagar

Mode of Interview : In-person

TE Connectivity Ltd. is a $16.4 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

Job Overview:

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.

Desired Candidate profile :

>> Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on.

>> Sells the value propositions of TE Connectivity products and services.

>> Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.

>> Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solution.

>> Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.

>> Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.

>> Work with TE franchised distributors to provide quotations and order fulfillment.

>> Promote TE portfolio of products to drive revenue.

Education:

BE Preferred

Experience :

• 1-5 years of Technical Support ( Electrical , Electronics / Mechanical background) and Customer Service experience.
• Excellent communication skills.
• Flexible to work in Shifts.
• Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback.
• Strong verbal, written, and presentation skills.