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Ridham Enterprise

Compare

5.0

based on 2 Reviews

14 Ridham Enterprise Jobs

Technical Support L1 (Apple Products)

Ridham Enterprise Private Limited

5.0

based on 2 Reviews

1-5 years

Ahmedabad

1 vacancy

Technical Support L1 (Apple Products)

Ridham Enterprise

posted 3mon ago

Job Role Insights

Key skills for the job

Software Configuration Management Customer Service Hardware Networking Air Ticketing CRM Training

+ 3 more

Job Description

- Provide excellent technical support and assistance tocustomers using Apple products.

- Respond to customer inquiries and resolve technical issuesthrough phone, email, or chat support channels.

- Diagnose and troubleshoot software and hardware problemsrelated to Apple devices, such as iPhones, iPads, and Mac computers.

- Guide customers through step-by-step solutions in a clearand concise manner.

- Document and track customer interactions and resolutionsin a ticketing system or CRM software.

- Collaborate with internal teams to escalate and resolvecomplex technical issues.

- Stay up to date with the latest Apple product releases,updates, and troubleshooting techniques.

- Continuously improve technical knowledge and customerservice skills through training and self-learning.

Requirements

- High school diploma or equivalent; relevant certificationsor technical qualifications are a plus.

- Proven experience in providing technical support for Appleproducts, preferably in a customer-facing role.

- In-depth knowledge of Apple operating systems (iOS,macOS), hardware (iPhone, iPad, Mac), and software applications.

- Strong troubleshooting and problem-solving skills for bothsoftware and hardware issues.

- Excellent communication skills, both verbal and written,with the ability to explain technical concepts to non-technical users.

- Patience and empathy when dealing with customers, ensuringa positive support experience.

- Ability to work well under pressure and manage multiplecustomer inquiries simultaneously.

- Familiarity with ticketing systems or CRM software tomanage and track customer interactions.

- Availability to work flexible hours, including evenings,weekends, and holidays, as necessary.

Benefits

- Competitive salary and benefits package.

- Opportunities for professional growth and careeradvancement.

- Training and certifications related to Apple products andtechnologies.

- Collaborative and supportive work environment.

Employment Type: Full Time, Permanent

Read full job description

What people at Ridham Enterprise are saying

What Ridham Enterprise employees are saying about work life

based on 2 employees

100%

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Technical Support L1 (Apple Products)

Ridham Enterprise Private Limited

Job Role Insights

Job Description

What people at Ridham Enterprise are saying

What Ridham Enterprise employees are saying about work life

Ridham Enterprise Benefits

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