QBrainX - ServiceNow Architect - ITOM Module (10-16 yrs)

ServiceNow Architect - ITOM

Exp level - 10 years and above

Location : Coimbatore / Hyderabad / Remote

Summary :

We are seeking a highly skilled ServiceNow Architect specializing in IT Operations Management (ITOM) with at least 10 years of experience to join our dynamic team. The ideal candidate should have extensive hands-on experience in designing and implementing ServiceNow ITOM solutions, demonstrating deep technical expertise and leadership in ServiceNow platform capabilities.

Responsibilities :

- Lead the design and architecture of ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Cloud Management.

- Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within the ServiceNow platform.

- Develop and implement best practices for configuring and customizing ServiceNow ITOM applications to meet organizational requirements.

- Provide technical leadership and guidance to development teams, ensuring adherence to architectural standards and best practices.

- Conduct workshops, training sessions, and knowledge sharing activities related to ServiceNow ITOM for both technical and non-technical stakeholders.

- Act as a subject matter expert (SME) on ServiceNow ITOM capabilities, staying updated with the latest platform enhancements and industry trends.

- Drive continuous improvement efforts in ServiceNow ITOM implementations, optimizing processes and enhancing operational efficiency.

Requirements :

- Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred.

- Minimum of 10 years of experience working with ServiceNow platform, with a focus on IT Operations Management (ITOM).

- Proven experience in architecting, designing, and implementing ServiceNow ITOM solutions, including Discovery, Service Mapping, and Event Management.

- Strong understanding of cloud technologies and experience with ServiceNow Cloud Management would be advantageous.

- Excellent communication skills with the ability to effectively interact with technical and non-technical stakeholders at all levels.

- ServiceNow certifications such as Certified Implementation Specialist (CIS) in ITSM and ITOM are highly desirable.

- Ability to work independently and as part of a team, handling multiple projects simultaneously in a fast-paced environment.

- Flexibility to work onsite at Coimbatore or Hyderabad or remotely, as per project requirements.