ServiceNow Administrator & Developer - ITOM/ITSM Modules (6-8 yrs)

Our technology services client is seeking multiple ServiceNow Administrator & Developer to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period.

Role : ServiceNow Administrator & Developer.

Key Skills : ServiceNow, Developer, Admin, ITOM, ITSM, Agular. Ajax, HTML , CSS, Python, Rest/Soap.

Experience : 6-8 Years.

Location : Candidates local to Pune are given first priority.

Notice Period : Immediate.

Interview Mode : Face to Face.

Job Description :

Platform management :

- Responsible for the ongoing maintenance and configuration of the ServiceNow platform.

- This includes installing, testing, and updating the platform.

- User and application administration : Manage user accounts, roles, and access to the platform.

Solution development :

- Design and implement solutions to meet business needs.

- This includes researching, developing, and converting software applications.

- Troubleshooting : Work with business stakeholders to troubleshoot application and integration issues.

- Collaboration : Collaborate with stakeholders to develop workflows and understand their goals.

- Platform monitoring : Use tools to monitor the platform' s health and identify areas of concern.

- Technical development : Support the technical development of new modules, including process modeling, gap analysis, and POC design.

Programming :

- Program or script in languages like Angular JS, HTML, CSS, and AJAX.

- Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests.

- Build custom applications in ServiceNow by defining data tables, user interface and adding business logic.

- Integrate external data sources into ServiceNow.

- Maintain business services and configuration item relationships in ServiceNow.

- Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations.

- Build custom dashboards based on custom application data models and external data sources.

- Customize and configure workflows and define notifications as part of custom workflows in applications.

- Implement CMDB, import sets, Service Catalogs, create custom UIs for catalog items using UI Pages, UI Macros and Service Portal Widgets.

- Implement complex flows for Catalog Items using Workflows and Flow Designer.

- Test custom applications and publish/deploy to the concerned users.

- Responsible for data model changes and data-migrations for ServiceNow custom applications.

- Troubleshoot production problems related to ServiceNow custom applications.

- Lead integration of new products based on client requirements.

- Address problems of systems integration, compatibility and multiple platforms.

- Consult with project teams and end users to identify application requirements.

- Assist in the evaluation and recommendation of application software packages, application integration and testing tools.

- Participate in development of software user manuals and technical reports.

Qualifications :

- Bachelors' degree and a minimum of 15 years of directly related experience with at least 10 years of experience in ServiceNow development and administration.

- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.

- Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks.

- Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, etc.

- Extensive knowledge and experience in the following :

1. Using ServiceNow API.

2. Developing custom ServiceNow applications and web-based applications.

3. Python, JavaScript or AngularJS.

- Application integration experience with Active Directory using methods such as LDAPs.

- Testing web-based applications both manual and automated.

- Functional, regression and load/performance testing.

- Relational databases.

- Working in an Agile environment.

Desired skills :

- Agile certifications and/or experience leading Agile efforts, particularly as Scrum Master.

- ServiceNow System Administrator Certification.

- Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping.

- Experience supporting customers in a dynamic IT operations environment.

- Cloud development experience Certified ServiceNow Implementation Specialist.