ServiceNow Support Engineer - ITOM/ITSM Modules (3-6 yrs)

Skill Set : ITOM Certification, orchestration, servicenow, optimization, discovery, mapping, Itom

Experience : 3 to 6 Years

Location : Jaipur / Bangalore

Job Description :

Title : ServiceNow ITOM Support Engineer

Company :

In Time Tec is an award-winning IT & software company. In Time Tec offers progressive software development services, enabling its clients to keep their brightest and most valuable talent focused on innovation. In Time Tec has a leadership team averaging 15 years in software/firmware R&D, and 20 years building onshore/offshore R&D teams.

We are looking for rare talent to join us. People having a positive mindset and great organizational skills will be drawn to the position. Your capacity to take initiative and solve problems as they emerge, flexibility, and honesty, will be key factors for your success at In Time Tec.

Job Overview :

The position requires an experienced and ambitious candidate who is passionate about technology and is self-driven. We have an energetic workplace where we welcome innovative ideas and offers growth opportunities and positive environment for accomplishing goals.

Our purpose is to create abundance for everyone we touch.

Responsibilities of the role include :

- Implementation and Configuration : Design, configure, and implement ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.

- Discovery & Mapping : Develop and maintain the CMDB with accurate information on IT assets, resources, and relationships through ServiceNow Discovery and Service Mapping.

- Event Management : Set up event rules, integrations, and alerting mechanisms; monitor, consolidate, and correlate events from multiple monitoring sources.

- Orchestration : Automate routine IT tasks and workflows, integrating with external systems to streamline operations.

- Operational Insights : Use ServiceNow's Operational Intelligence and Health Log Analytics for proactive monitoring, anomaly detection, and performance insights.

- Optimization & Troubleshooting : Analyze and optimize existing ServiceNow ITOM implementations to maximize performance and functionality

Qualifications :

Candidates with B.Tech or M Tech degrees are preferred.

Skills Required :

- Experience with ServiceNow modules such as ITSM, ITOM, ITAM, and custom applications.

- Proficiency in ServiceNow scripting

- Experience with ServiceNow Workflow and Flow Designer

- Strong knowledge of web services integration (SOAP, REST) and database technologies

How You'll Grow at In Time Tec :

In Time Tec, has made significant investments to create a stimulating environment for its people to grow. We want each of our employees to grow in their way and play their roles while honing their ownership abilities.

As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career. Our guiding principles of leadership, trust, transparency, and integrity serve as the foundation for everything we do and every success we achieve.

We are proud of these fundamental principles since they demonstrate our dedication towards them as a "One Team". We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness.

Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals. Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work. You can find out more about Life at In Time Tec here