ServiceNow Lead - ITSM Module (3-5 yrs)

Key Responsibilities :

1. ServiceNow Development & Customization :

- Design, develop, and implement solutions on the ServiceNow platform, primarily focusing on ITSM, GRC, Service Portal, and CMDB modules.

2. Module Expertise :

- Work on ITIL, Incident Management, Problem Management, Change Management, and other ITSM processes to ensure effective delivery and implementation.

3. Integration & Configuration :

- Integrate ServiceNow with other enterprise applications.

- Customize the ServiceNow instance and configure workflows, forms, and business rules.

4. Leadership & Mentorship :

- Lead and mentor a team of ServiceNow developers.

- Provide technical guidance and ensure high-quality solutions.

5. ServiceNow Core Concepts :

- Deep understanding of client-side and server-side scripting within ServiceNow.

- Manage platform fundamentals such as instance cloning, upgrades, transactions, and plugins.

6. Customer Interaction :

- Communicate with stakeholders to gather requirements, provide updates, and implement enhancements.

- Participate in client meetings and demonstrate strong communication skills.

7. Documentation & Best Practices :

- Ensure proper documentation of configurations, code, and solution designs.

- Follow best practices for ServiceNow development and maintain high standards of code quality.

8. US Overlap Hours : Comfortable working during US business hours (12 PM IST to 10 PM IST).

Required Technical Skills :

1. ServiceNow Development : Minimum of 3 years of hands-on experience in ServiceNow development, with at least 2 years in an ITSM module (Incident, Change, Problem Management, etc.

2. ServiceNow Modules : Strong experience in ITSM, GRC, Service Portal, and CMDB.

3. Core Concepts :

- Proficient in client-side and server-side scripting in ServiceNow.

- Familiar with platform administration, instance cloning, plugins, and upgrades.

4. ServiceNow Certifications : ServiceNow CAD or CSA certified is highly preferred.

5. ServiceNow ITIL Module : Strong knowledge of ServiceNow ITIL module and its application in real-world scenarios.

6. Communication Skills : Excellent written and verbal communication skills, with the ability to interact with both technical and non-technical stakeholders.

7. Integration Skills : Knowledge of ServiceNow integrations with third-party applications.

Nice-to-Have Skills :

1. GRC & Service Portal : Experience in Governance, Risk, and Compliance (GRC) and Service Portal development.

2. Scripting & Automation : Advanced knowledge of JavaScript, REST API, and SOAP integrations within the ServiceNow platform