ServiceNow Developer - ITIL (3-5 yrs)

Job Title : Developer L4.

Job Type & Location : Hybrid work model | 12 month | Hyderabad, Telangana.

Job Responsibilities :

ServiceNow IVA (Chat Bot) Implementation :

- Design, develop, and deploy ServiceNow Intelligent Virtual Agents (IVA) to enhance user interaction and support.

- Customize and configure IVA to meet specific business requirements.

- Monitor and optimize IVA performance to ensure high levels of user satisfaction.

Self-Help Cases Deployment :.Develop and implement self-help cases within the ServiceNow platform.

- Ensure that self-help cases are user-friendly and provide effective solutions to common issues.

- Continuously update and improve self-help cases based on user feedback and evolving business needs.

Service Request Automation :

- Automate service request processes using ServiceNow to improve efficiency and reduce manual intervention.

- Collaborate with stakeholders to identify automation opportunities and implement solutions.

- Maintain and troubleshoot automated workflows to ensure seamless operation.

Generative AI Integration (Good to Have) :

- Explore and integrate Generative AI capabilities within the ServiceNow platform to enhance IVA and other functionalities.

- Stay updated with the latest advancements in AI and recommend innovative solutions to improve service delivery.

Preferred Skills :

- Certification in ServiceNow Administration or Development.

- Experience with scripting languages such as JavaScript.

- Familiarity with ITIL processes and best practices.

- Ability to work independently and as part of a team.

- Proven experience with ServiceNow, specifically in IVA (chatbot) development and deployment.

- Strong understanding of ServiceNow Self-Help Cases and Service Request Automation.

- Experience with Generative AI technologies related to ServiceNow is a plus.

- Excellent problem-solving skills and attention to detail.