ServiceNow ITOM Lead/Architect - ITIL (6-10 yrs)

Job Title : ITOM Lead/Architect

Experience : 6+ Years

Job Location : Remote

- Immediate Joiner Preferred (Within 15-20 Days)

Job Description :

We are seeking a highly skilled and experienced ITOM Lead / Architect to join our team on a remote basis. The ideal candidate will have a strong background in IT Operations Management (ITOM) modules, including experience with scripting, integrations, and designing solutions within the ITOM framework.

Key Responsibilities :

- Lead the design, implementation, and configuration of ITOM solutions for clients.

- Work closely with cross-functional teams to deliver ITOM solutions that align with business objectives.

- Develop and maintain custom scripts and automation solutions using tools like ServiceNow, Orchestration, and others as required.

- Integrate ITOM solutions with other enterprise applications and third-party systems.

- Drive best practices in ITOM processes and methodologies, ensuring efficient and scalable solutions.

- Provide technical leadership and mentorship to junior team members.

- Troubleshoot and resolve complex issues related to ITOM solutions and integrations.

- Stay up to date with new ITOM features and technologies, and propose improvements to existing systems.

- Collaborate with stakeholders to gather requirements and ensure that solutions meet business needs.

Skills & Qualifications :

- 6+ years of hands-on experience in ITOM modules (ServiceNow preferred).

- Expertise in scripting (e.g., JavaScript, PowerShell, Python) for automation and integrations.

- Strong knowledge of ITIL processes, including Incident, Problem, Change, and CMDB management.

- Proven experience with integrating ITOM solutions with various tools and platforms.

- In-depth understanding of ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, and Orchestration.

- Strong troubleshooting, analytical, and problem-solving skills.

- Ability to lead and guide a team of engineers or developers.

- Excellent communication and collaboration skills.

Preferred Qualifications :

- ServiceNow Certified Implementation Specialist (CIS) in ITOM.

- Knowledge of cloud platforms like AWS, Azure, or GCP.

- Experience with DevOps and CI/CD tools for ITOM automation.

Why Join Us :

- Work remotely with a global team of experts.

- Competitive compensation and benefits.

- Opportunities for career growth and skill development.

- Immediate joiners or candidates who can join within 15 to 20 days will be given priority.