Senior Manager_Servicenow Product Management

• You will manage the product roadmap(s) and contribute to the strategy for offering new features and products to customers
• You will collaborate with a globally inclusive crossfunctional team to translate requirements into actionable user stories and technical specifications
• You will act as a subject matter expert on one or more ServiceNow products and the value they offer to the network of firms
• You will provide guidance and support to development teams and customers aligning requirements to baseline product usage, minimizing customization
• As a part of the broader global technology organization, you will solve problems and build trust through solutions that advance PwC strategies.
• Helping to execute on PwC strategies; including driving service maturity efforts promoting value, stakeholder management, driving adoption and onboarding, implementing service and process enhancements.
• Supporting stakeholders and customers through product releases and platform upgrades.
• Developing and sustaining effective business relationships at all levels of the firm and across territories; coordinating and collaborating with a diverse global team to achieve outcomes.
• Aligning with product support including knowledge sharing and maturation of product support model.
• Collaborating with external partners, third party suppliers, and internal teams as needed to properly develop and maintain owned product(s);
• Driving alignment to established technology standards, practices and processes.
• Driving continuous improvement and identifying best practices methodologies by conducting business performance analysis against targeted function measures.

• Demonstrates abilities and/or a proven record of success as a team leader
• Extensive product knowledge for all capabilities within the desired ServiceNow product(s)
• Exhibiting senior level communications and senior leader engagement experience, negotiation skills, and the ability to communicate with impact and confidence.
• Resolving conflicts constructively.
• Using analytics tools to identify opportunities to improve service performance, customer experience and communicate product value.
• Proven experience as a ServiceNow implementer, product manager, solution architect, or technical architect
• Product management and solution design expertise and experience
• Excellent written and verbal communication skills as well as product feature demonstration skills
• Experience with processes demand management, agile delivery, business process consulting
• Business acumen and understanding of a global network of firms operating model

• Excellent communication and presentation skills
• Software development life cycle, project delivery, and agile development experience Business process design experience a plus
• Preference for fastpaced environment managing multiple priorities

Degrees/Field of Study required Bachelor Degree, Master Degree Degrees/Field of Study preferred Services Product Management Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Optimism