Senior Manager

Professional and educational background
12+ years of relevant work experience post MBA; MBA from tier 1 business
school
Preferred consulting background (Big 4 - PC level / Accenture Strategy or ATK -Tenured consultant level)
Alternatively, industry background (B2C companies - sectors of FS & Insurance,
or hospitality, travel, telecom, retail, health & wellness); requires more number
of relevant work ex years if from industry background
Education from Tier I campuses - IIM A/B/C/L, ISB, SPJ, XLRI, MDI, FMS. If Tier
II - IIT SOM / XIMB / NM - a greater number of years of relevant work ex and
references required
Work experience areas:

Critical must-haves:
o Market sizing and market entry strategy
o Design of Customer Experience/ Customer Service design
o Customer analytics (Segmentation, Sales, Marketing, Service) resulting in
clear business outcomes
o Contact (Call) center design, conversion rate & process improvement
o Business casing / business modeling experience
o Multi-channel management, retail store operations management
o Sales uplift / revenue growth
o If from a consulting background, should have executed and lead small
teams on projects (such as market entry strategy, sales process design
to execution, digital channel sales uplift for a specific product line etc.)

Good-to-haves:
o Experience with startups / front office technologies / payment solutions
o Digital Marketing improvement
o Loyalty program design and roll out
o Marketing RoI improvement

Core skills & behaviors:
Strong analytical and problem-solving capability
Excellent communication skills - verbal, written, leadership communication
Strong PPT and Excel skills
Team leadership - experience of leading 2-3 member teams (if consulting
background) and 5-8 member teams (if industry background)
Interacting and effectively managing senior client stakeholders
Willingness to stretch, high learning agility (comfort with learning at speed) and
can-do attitude