HR Transaction Support Manager Lead - Operate

Not Applicable Managed Services At PwC, our people in people operations primarily focus on managing the people lifecycle and the daytoday operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee recordkeeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.

• Demonstrates knowledge of Workday Human Capital Management (HCM) services and data management, including transactions related to organizational structure & worker security role maintenance, worker data changes, mass data loads, new hire/rehire processing, leave absence management, international assignment management, shortterm assignment management, security administration, and security/access requests.
• Has proficiency in Workday Human Capital Management (HCM).

• Trains junior team members to develop skills;
• Leads client status meetings and extracts applicable metrics;
• Manages overall engagement operations, liaises with internal engagement leaders, reporting wins, risks, and concerns;
• Coaches and mentors staff as necessary for success;
• Oversees overall project management;
• Owns client relationships;
• Leads resource planning;
• Possesses fundamental knowledge and experience in support/service management;
• Monitors the business environment for trends that could potentially affect the success of our clients;
• Coaches and develops members of the HR Transaction operation team in a wide variety of areas including but not limited to teaming, interpersonal skills, relationship building, leadership skills, strategy and business knowledge;
• Communicates and collaborates effectively, emphasizing presentation development and delivery;
• Works independently using project management skills;
• Builds and sustains effective working relationships with internal and external stakeholders;
• Learns quickly and uses effective problemsolving and critical thinking skills to address deadlinesensitive matters; and

Degrees/Field of Study required Degrees/Field of Study preferred Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services {+ 16 more}