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Guest Service Executive
Prop Solutions4u Private Limited
posted 1mon ago
Job Role Insights
Fixed timing
Job Description
As a Guest Service Executive in our restaurant, you will be responsible for ensuring a positive and memorable experience for our guests. You will be the face of the restaurant, providing excellent customer service, addressing guest concerns, and building lasting relationships to enhance the overall dining experience.
Requirements
Requirements
Experience: 1 to 3 years as Guest Service Executive
Welcome guests upon arrival with a warm and friendly demeanor.
Manage the reservation system efficiently, ensuring accurate seating arrangements.
Escort guests to their tables and provide assistance as needed.
Customer Engagement:
Interact with guests to understand their preferences and needs.
Proactively address guest inquiries and concerns, ensuring a high level of satisfaction.
Collect feedback and suggestions from guests to improve service quality.
Special Occasions and Celebrations:
Identify special occasions or celebrations and make appropriate arrangements to enhance the guest experience.
Coordinate with the kitchen and other staff to ensure seamless execution of special requests.
Maintaining Guest Records:
Keep a record of guest preferences, special requests, and contact information for future reference.
Utilize guest information to personalize their experience during subsequent visits.
Upselling and Promotion:
Recommend special dishes, promotions, and upsell additional services to enhance the overall guest experience.
Stay informed about menu items, promotions, and special events to provide accurate information to guests.
Conflict Resolution:
Address and resolve guest complaints and concerns promptly and effectively.
Escalate issues to the management when necessary.
Collaboration with Other Departments:
Coordinate with the kitchen, serving staff, and management to ensure smooth operations.
Communicate guest preferences and special requests to the relevant departments.
Maintaining a Positive Atmosphere:
Ensure a positive and welcoming atmosphere in the restaurant.
Uphold cleanliness and hygiene standards in the guest areas.
Employment Type: Full Time, Permanent
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based on 60 employees
Strict timing
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Within city
Day Shift
Prop Solutions4u Private Limited Benefits
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