Programmer Analyst

We are seeking a Systems Engineer with 0 to 4 years of experience to join our team. The ideal candidate will have experience in Service Desk operations and will work in a hybrid model. This role involves providing technical support troubleshooting issues and ensuring smooth IT operations. The position is a day shift role and does not require travel.

Responsibilities

Provide technical support to end-users by diagnosing and resolving hardware and software issues

Oversee the Service Desk operations to ensure timely and effective resolution of user requests

Monitor system performance and troubleshoot issues to maintain optimal system functionality

Collaborate with other IT team members to implement and maintain IT infrastructure

Assist in the deployment and configuration of new hardware and software systems

Maintain documentation of IT processes procedures and troubleshooting steps

Ensure compliance with company policies and IT best practices

Conduct regular system audits to identify potential issues and areas for improvement

Provide training and support to end-users on IT systems and applications

Participate in the development and implementation of IT projects

Stay updated with the latest industry trends and technologies to provide innovative solutions

Communicate effectively with team members and stakeholders to ensure alignment on IT initiatives

Contribute to the continuous improvement of IT services and support processes

Qualifications

Possess a strong understanding of Service Desk operations and best practices

Have experience in diagnosing and resolving hardware and software issues

Demonstrate proficiency in deploying and configuring IT systems

Show ability to collaborate effectively with IT team members and other departments

Exhibit strong documentation skills for IT processes and procedures

Have knowledge of IT compliance and best practices

Display excellent communication and training skills for end-users

Stay informed about the latest industry trends and technologies

Be detail-oriented and proactive in identifying and resolving IT issues

Show commitment to continuous improvement of IT services

Have a customer-focused approach to providing technical support

Demonstrate problem-solving skills and the ability to work under pressure

Be adaptable to a hybrid work model and flexible in handling day shift responsibilities.

Certifications Required

CompTIA A+ ITIL Foundation Microsoft Certified Modern Desktop Administrator Associate

The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

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• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us
Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

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