Engineer Tier-I

Technical Support: Diagnose and troubleshoot hardware, software, and network issues, including account setup and network issues, for both Windows and Mac OS environments.

Account & Access Management: Manage user accounts, permissions, and access controls across different applications.

Google Workspace Management: Support and manage Google Workspace, including handling users, groups, and distribution lists.

Issue Management: Prioritize and manage multiple open tickets at the same time, ensuring all issues are logged and resolved efficiently.

Remote Support: Provide technical assistance via remote-access systems, ensuring timely resolution within defined Service Level Agreements (SLA).

SOP Compliance: Follow, update, and help create Standard Operating Procedures (SOPs) to contribute to team knowledge management.

Shift Work: Be available for 24x7 rotational shifts to support round-the-clock IT operations.