Add office photos
All Filters
10 Pontoon Solutions Jobs
Engagement Coordinator
2-3 years
₹ 4.5 - 4.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Engagement Coordinator
Pontoon Solutions
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for the contractor onboarding process.
- Validates client onboarding documents to ensure compliance.
- Serves as a primary point of contact for multiple vendors to facilitate onboarding.
- Build strong relationships with all stake holders. (Client, Suppliers and Internal Team)
- Responsible to ensure that the vendors are following the client guidelines for onboarding.
- Responds and answers all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA s.
- Respond to Various partners via phone call/ Emails or any other mode suggested by management.
- Supports the business as backup when the team members are on leave.
- Uses customized and standardized situational responses and processes to resolve customer issues.
- Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to standard escalation process.
- Makes recommendations to improve efficiencies where applicable.
- Works to meet all contracted SLA s and works to improve overall process by recommending improvements to Advisory Consultant and/or Program Manager.
- Documents and escalates all contacts reported by users following Customer Support standard operating procedure.
- Maintains and continually increases knowledge of supported software solutions.
- Assists with training of peers in the standards and practices within the Customer Support organization.
- Receives and reviews new onboarding requests daily using the VMS tool.
- Updates and maintains records of all the onboarding information to organize and prioritize work.
- Maintains thorough and accurate documentation on any end user interactions.
- Participates in special projects and performs other duties as assigned.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Education: Bachelor s Degree
Experience:
- Minimum of two (2) years work experience in a service level industry and/or one (1) to three (3) years experience in a customer service environment or equivalent.
KNOWLEDGE, SKILLS ABILITIES:
- Skilled in communicating effectively verbally and in writing.
- Ability to establish and maintain effective working relationships through strong customer service skills.
- Proven ability to work in a fast-paced and dynamic environment.
- Possess strong attention to detail.
- Proficient with Microsoft Office products, such as Word, Excel, PowerPoint and Outlook.
Employment Type: Full Time, Permanent
Read full job descriptionPontoon Solutions Interview Questions & Tips
Prepare for Pontoon Solutions roles with real interview advice
What people at Pontoon Solutions are saying
Engagement Coordinator salary at Pontoon Solutions
reported by
10
employees
with 2-5
years exp.
₹3.7
L/yr - ₹5.5
L/yr
At
par with the average Engagement Coordinator Salary in India
View more details
What Pontoon Solutions employees are saying about work life
based on 25 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Pontoon Solutions Benefits
View more benefits
Compare Pontoon Solutions with
Allegis Global Solutions
Compare
Randstad
Compare
ManpowerGroup
Compare
KellyOCG
Compare
PeopleScout
Compare
Hays Talent Solutions
Compare
AGS Health
Compare
Adecco Group
Compare
TCS
Compare
Accenture
Compare
Cognizant
Compare
Infosys
Compare
Wipro
Compare
Capgemini
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
IBM
Compare
LTIMindtree
Compare
DXC Technology
Compare
Share an Interview