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Executive Customer Service
2-7 years
₹ 2.5 - 7L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Executive Customer Service
Avery Dennison
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Maintain Customer focus at all times and respond to customers enquiries /orders/complaints (through e-mails, phone and fax) using the best Practice guidelines. Answer all calls/mails/fax received at the Desk.
- Work within agreed service levels, striving to exceed customer expectations.
- Take ownership of queries and proactively follow through to resolution.
- Ensure all customers queries are investigated and resolved; escalate issues if appropriate, to the Team Leader.
- Is able to effectively use automated information systems.
- Maintain professional working relationship with internal and external customers, and colleagues.
- Adhere to agreed standards of quality and productivity and process all orders/ claims/ queries with a minimum 98% accuracy rate.
- Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.
- Assist in documenting any requirements information and process maps clearly and to the agreed standards.
- Update the client on the status of the order. Handle MIS, generate reports.
- Handling Complaints/escalations.
- Meeting client requirements on time and effectively thereby winning their goodwill.
- Sensitization of the client requirements and accordingly prioritizing the activities.
- Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.
- Customer Service Orientation Skills
- Excellent Telephone/written/verbal Communication skills
Employment Type: Full Time, Permanent
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Rating based on 9 Customer Service Executive
reviews
Anonymous · Customer Success
in Pune, Maharashtra
Work pressure low
No job security.
Read 9 reviewsCustomer Service Executive salary at Avery Dennison
What Avery Dennison employees are saying about work life
Avery Dennison Benefits
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