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Senior Technical Consultant
Orange Business
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Should identify, troubleshoot, and resolve any hardware, software or configuration related incidents observed on any equipment across customer network. If any service impacting incident is not resolved within one (1) hour, then it will be ensured that concerned OEM engineer is available on-site at customer central location.
- responsible for preparing Method of Procedure for any configuration changes and executing any configuration changes as approved by customer.
- Responsible for leading any planned scheduled maintenance activities.
- Should be able to lead any incident calls with OEM technical support and provide any inputs required for restoration.
- Key Spoc for Incident , Problem & Change Management
- Resolve Customer Escalations
- Ensure Service Delivery as per agreed SOW / SLA
- Assist Manager in monthly Dashboards / Service Level parameters.
- Mentor & Hand hold L1 Teams and enhance their performance.
- Act as a key SPOC for L2 & L3 Incidents
- Take initiatives in learning & evaluating new Network Technology & Tools
- Prepare RCA for Sev1 incidents.
- Process / procedure /documentation Preparation for existing and upcoming environment.
- Minimum 5 years of Experience in Cisco Networking Products.
- Good Understanding of Cisco ISR WAN routers and Routing Protocols
- Good Understanding of Cisco Datacentre switches including Nexus 7k/Nexus 9k
- Good Understanding of load balancing technology and the respective products.
- Good Understanding of Server load balancing technology and the respective products
- Knowledge and working experience on Cisco Security Products (Firewall & IPS) is an added advantage.
- Knowledge and working experience on Server & Operating system (Windows/Linux) is an added advantage.
Employment Type: Full Time, Permanent
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What people at Orange Business are saying
Rating based on 38 Senior Technical Consultant
reviews
Anonymous · Engineering - Hardware & Networks
in New Delhi
Work life balance and compensation
- Salary - Good+4 more
Less interaction between management and employees and less coordination between teams.
Senior Technical Consultant salary at Orange Business
What Orange Business employees are saying about work life
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