Hiring For TSC Expert

Role & responsibilities

• Design, pilot, Implement, and support standard operations for Cisco and Aruba W/LAN technologies.
• Handling customer incidents related to day-to-day faults through the incident management process. 
• To contribute to Network performance and customer satisfaction business objectives by providing high-quality third-level technical support on all SDLAN Customer services in Orange Business Services
• Evaluate and report on new communications technologies to enhance network capabilities.
• Providing advanced-level SDLAN training to other L2/L3 teams and demo to customers
• To identify network backbone issues, firewall, and load balancer and work with other teams faster and quality solutions.
• Timely resolution with proper justification.
• Ensure good quality of solution provided.

Preferred candidate profile

• 6-8 years experience with an IP Service Provider
• Knowledge in enterprise networks mainly focuses on Cisco and Aruba LAN Administration (wired and wireless), LAN management tools like Cisco DNAC and Aruba Central, Network Access Control like ISE and ClearPass, and Cisco Software Defined Access LAN technology.
• Experience with CISCO, Juniper routers, and switches.
• Hands-on Cisco DNAC, ISE, SDA, Wireless
• Hands-on Aruba Central, ClearPass, Wireless
• Knowledge of Juniper Mist will be an extra advantage.
• API, Scripting
• Good interpersonal and communication skills
• Good time management and organizational skills
• Customer Oriented Attitude
• Ability to work under pressure and multitasking.
• Team Spirit
• Proactive and self-motivated 
• Problem-Solving Skill