Technical Consultant

key result / decision areas (outcomes)

• Perform day to day monitoring & management of Network devices of assigned customers using Tools.
• Understand and follow SOP s ensuring compliance to Service Level Agreements (SLA)
• Escalate unresolved incidents to next level.
• Identify trends and report to problem management.
• Take initiatives in learning new Networking Technology & Tools
• Co-ordination with customer and providing timely reports whenever required.
• Should be able to provide support for hardware and software maintenance of equipment.
• should be able to execute independently all BAU or approved configuration changes for which impact analysis is done and method of procedure is made available by L2 engineer.
• Should be able to communicate to any stakeholders within customer other technical teams.
• should be able to provide all necessary logs to OEM TAC for any incident investigation.
• should be able to generate any pre-defined reports as per customer requirements.

Education Qualifications

• Any Graduate or Equivalent
• Good Experience in Networking /Security/Systems.

Experience

• Minimum 2 years of Experience in UCS Blade Servers (Cisco UCS B200 M4 / Cisco UCS 5108) & Operating system (Windows/Linux)-Mandatory.
• Knowledge and working experience on Cisco Networking Products (Wan Routers & Datacentre Switches) is an added advantage.
• Knowledge and working experience on Cisco Security Products (Firewall, IPS) is an added advantage.

Orange Business International

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.