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Senior Technical Support Engineer
9-14 years
Kalyani, Bangalore / Bengaluru
1 vacancy
Senior Technical Support Engineer
VMware Software
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Technical Support Engineer, you will be responsible for resolving customer technical issues and supporting the newer members of the team. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.
To be successful in this role, you will:
- Be handling complex queries while providing world class support to our customers.
- Hands-on experience with diverse networking devices like routers, switches, firewalls
- Working experience in Firewalls and Network Security Products
- Working knowledge in cloud eco-systems like OpenStack, ESXi, OpenShift, AWS, Docker, Azure, GCP is a plus
- Knowledge on Linux OS is a plus
- Experience with REST API or in Python programming is a plus
- Familiarity with DevOps tools like Ansible, Puppet, and Terraform is a plus
- Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
- Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
- Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.
- Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.
- Work in an environment of on-going development, coaching, surrounded and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success
On a day to day basis, youll be responsible for a variety of initiatives, including:
- Able to self-drive customer requirements and prioritize work
- Function as technical point of contact for customer issues troubleshooting
- Drive communication between customer and engineering teams, providing detailed communications and instructions
- Able to recreate customer issues in Lab.
- Able to create IN-DEPTH technical issue and resolution root cause analysis (RCA)
Identify and report product issues and prioritize resolution with the engineering teams
- Create and maintain knowledge base articles to prevent resolve similar issues quickly
- Weekend and public holiday coverage availability
Requirements:
- Bachelors Degree and 9+ years of experience
- Enterprise Escalation and Technical support experience
- Strong knowledge of L4-L7 protocols
- Knowledge of web technologies like HTTP/HTTPS/REST API
- Knowledge of networking components (Routing, Switching, Firewall, TCP/IP, Endpoint Security etc.)
- Understanding of Network Security, Firewall Concepts
Employment Type: Full Time, Permanent
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(based on 79 VMware Software interviews)
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33%
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16%
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3%
1%
13% candidates got the interview through other sources.
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What people at VMware Software are saying
Rating based on 7 Senior Technical Support Engineer
reviews
Anonymous · IT Consulting
in Bangalore / Bengaluru
Likes
Perks, work life balance
Dislikes
Job security, work from office/ relocation
Read 7 reviewsSenior Technical Support Engineer salary at VMware Software
reported by
77
employees
with 4-12
years exp.
₹10
L/yr - ₹32
L/yr
132%
more
than the average Senior Technical Support Engineer Salary in India
View more details
What VMware Software employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
VMware Software Benefits
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VMware Software Bangalore / Bengaluru Office Locations
Bengaluru Office
VMware Software India Private Limited, Kalyani Vista, 192A, 3rd Main Rd, Doresanipalya, Anthappa Layout, JP Nagar
Bengaluru
Karnataka 560076
Karnataka 560076
Bengaluru Office
VMware India Pvt Ltd, 45, 4th Cross Rd, Venkatadri Layout, Amalodbhavi Nagar, Panduranga Nagar
Bengaluru
Karnataka 560076
Karnataka 560076
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