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RedLock

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5.0

based on 1 Review

70 RedLock Jobs

Sr Technical Support Engineer

Palo Alto Networks.

5.0

based on 1 Review

5-10 years

Bangalore / Bengaluru

1 vacancy

Sr Technical Support Engineer

RedLock

posted 5mon ago

Job Role Insights

Key skills for the job

Python Automation Testing Linux Administration Javascript Analytical Chemistry Microsoft Power BI

+ 3 more

Job Description

Job Description

Your Career

We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSOAR support team, you will serve our customer base providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.

Your Impact

Respond to user-reported issues in adherence to established Service Level Agreements

Triage customer reported issues and respond to them via ticketing system, phone or remote sessions

Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise

Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix

Provide timely feedback into the development process on customer-reported product problems

Document actions to effectively communicate information internally and to customers

Facilitate root cause investigations and manage the implementation of corrective and preventative measures

Qualifications

Your Experience

BE/B.Tech engineering, equivalent technical degree or equivalent military experience required

Minimum 5+ years of relevant experience in network or security products

Able to troubleshoot and be a problem solver with analytical proficiency in Linux

Strong hands on scripting skills - Javascript OR Python OR Powershell

Must have knowledge on Security Technologies - Firewalls, Endpoint prevention, SIEM, Vulnerability management tools

Excellent customer service skills

Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer in Cybersecurity

SOAR platform experience a plus - writing new and expanding new playbooks using automation and scripting tools

Must have knowledge and experience in network/Cybersecurity industry

Additional Information

The Team

XSOAR is a Security Orchestration, Automation and Response family of products that were formerly developed by Demisto (acquired in 2019). XSOAR is a comprehensive Security Operations Platform that combines full case management, intelligent automation, and collaborative investigation. During 2020 we added a new module to the platform - Threat Intelligence Management, as we continue to lead the market of SOAR with innovation. Our teams focus on innovating the most advanced SOAR platform, on adding more integrations to 3rd party products, covering more use cases and more automations as well as expanding the threat intelligence capabilities of XSOAR . If you are highly motivated, competitive, and do not shy away from tough challenges, come join our mission and become part of some of the best minds in the world to shape the future of security operations. The role offers a fast-paced and interesting mix of technical challenges in an extremely fast-growing environment. You will receive the training necessary to become an expert within the technical support team!

Our Commitment

We re problem solvers that take risks and challenge cybersecurity s status quo. It s simple: we can t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration SponsorshipNo. Please note that we will not sponsor applicants for work visas for this position.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

Employment Type: Full Time, Permanent

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