Senior TAC Engineer - Juniper Firewall/Network security

• The candidate is expected to work on highly demanding customer escalations and be the end-to-end owner till the customer issues are resolved satisfactorily.
• Work with various internal and external stakeholders to set expectations, prioritize actions and communicate effectively.
• Closely engage with Engineering teams to resolve customer reported escalations or product challenges.
• Own New Product/Feature readiness to ensure the team is ready when the product comes to market.
• Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

• Ability to work independently and in a team setup to deliver outcomes with minimal supervision.
• Self-learner with appetite for continuous development.
• Logical troubleshooting skills in a complex and dynamic work environment.
• Excellent verbal/written communication skills.

In-depth knowledge of the following:

• TCP/IP protocol, OSI Layers, IPv4 and IPv6
• Application of Firewalls, Access and Perimeter control, Vulnerability Management , Network Intrusion Detection and prevention, Malware analysis & detection tools, Threat intelligence management, UTM Solutions
• VPNs: IPSec(Authentication and Encryption, DES, 3DES, MD5, SHA, PKI) , GRE, SSL
• Various Denial of Service attacks, Reconnaissance attempts(ports scans, network scans) SYN flood , Replay attacks
• IP routing protocols (BGP, OSPF, ISIS)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
• High availability (Clustering) and Gateway redundancy protocols (VRRP) ,QOS, Policing, Traffic control
• Traffic analysis using Wireshark/ethreal or similar tools.
• Linux / Unix and Virtualization

• MPLS, VPLS, L2 and L3 VPN
• Multicast technologies NG-MVPN, PIM
• Perl/Python//Unix/Expect scripting and Network Automation toolsBasics of Mobility Technology (4G,LTE)
• Cloud Basics - Cloud Concepts Cloud Virtualization Cloud Security (AWS/Azure)

• 8+ years experience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider).
• Experience in directly interacting with customers (globally) highly desired
• Platform Knowledge: Juniper (SRX series), traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc
• Preferred Certifications - JNCIP-SEC, JNCIE-SEC, CCIE-SEC or other equivalent certifications.