Sr. Renewals Account Representative

WHAT THE ROLE OFFERS:

• Knowledge about product, service, solution and differentiators between own offerings and what competitor's offerings.
• Ability Work with the client up to IT management level.
• Leveraging the Customer Success manager to enhance the customer experience and improve adoption.
• Conducting monthly cadence call for top accounts with internal stakeholders and customers.
• Regular check on the version currency of the customer and educate them to upgrade to the latest version available.
• Identify at-risk renewal clients early in the cycle and define issues inhibiting a successful, timely renewal and ensure high volumes of customer retention.
• Product knowledge of ITOM ADM and Cybersecurity.
• Manage renewal sales pipeline 2 qtrs. in advance.
• Regular use of SFDC updating deal profile and forecasting accurately.
• Develop strategy to achieve quota.
• Ability to engage extensively in Top accounts with regular face to face meeting.
• Ability to work effectively and proactively in a cross-functional team environment, including management, field sales, implementation, and related internal staff to move renewal process to successful close.
• Collect, analyse and report date from various internal systems with end goal of ensuring retention of the install base.

WHAT YOU NEED TO SUCCEED:

• University or bachelors degree preferred.
• Minimum experience of 7-10 years of experience in specialty sales /renewal sales preferred.
• Traveling to meet customers face to face.
• Demonstrated achievement of progressively higher quota, diversity of business customers and higher-level customer interface.
• Solid communication and presentation skills within IT at the manager level
• Takes initiative and uses all available resources.
• Strong analytical skills and should have good knowledge of excel.
• Effectively manages time and priorities to meet service levels.
• Self-motivated focused and driven to achieve goals.
• Demonstrated ability to meet deadlines.
• Demonstrated ability to work in collaboration with others to achieve goals.