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Renewals Manager
Pipe17
posted 3mon ago
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Job Description
- Proactively manage a portfolio of existing customers to identify and close renewal opportunities
- Develop and execute a renewals strategy to achieve revenue goals and improve customer retention
- Track upcoming renewals and review contracts and account health, proactively reaching out to customers approaching renewal to mitigate any issues
- Prepare renewal documentation including proposals and contracts
- Develop and track KPIs to identify customers with a propensity to churn
- Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
- Effectively partner with our Customer Success and Sales teams to identify potential upsell opportunities
- Create and improve documentation on the renewals process
- Monitor and report on renewals performance and KPIs, identifying trends and potential issues
- Minimum of 4 years experience in the software/tech industry
- 5+ years of sales experience in a B2B sales or renewals environment
- Experience in a Startup environment
- Good communication skills (written and verbal)
- Analytical, problem-solving, and troubleshooting skills
- A team player
- Solid project management and customer management skills
- Understanding of current technology and SaaS applications
- Understand integrations (using REST APIs) with cloud systems
- Experience with configuring SAAS products
- Soft skills to interact with customers over phone, email, zoom
Employment Type: Full Time, Permanent
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