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6 Pipe17 Jobs
LATAM Technical Support Engineer (Buenos Aires)
Pipe17
·
3-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
LATAM Technical Support Engineer (Buenos Aires)
Pipe17
posted 5mon ago
Job Role Insights
Key skills for the job
Job Description
- Perform troubleshooting and provide development assistance to Pipe17 customers
- Serve as a point of internal escalation on technical issues within the Support org
- Perform check of escalated issues found by internal team members prior to advancing through proper channels
- Create and improve documentation to help users and partners help themselves
- Employ your problem solving skills to triage and fix bugs on our platform
- Improve the quality and efficiency of the solutions we deliver to our customers
- Find other opportunities to move the team, the org, and the company forward, such as contributing to building and maintaining internal tools, code review, mentoring
- Some on call responsibilities weekdays after hours and some weekends
- 4+ hours overlap with PST time zone if remote
Basic Qualifications
- English language proficiency: native or fluent
- 2+ years of SaaS troubleshooting experience in a Technical Support capacity as Tier 2 customer support, with one year as a Software Test Engineer
- Understanding of APIs and integration technologies used to create Pipe17 integrations
- Proficient in analyzing log files and standard debugging concepts using tools like Datadog and Postman
- Demonstrated ability to troubleshoot and triage complex, code-related technical issues
- Basic experience in troubleshooting performance network related issues
- Soft skills to interact with customers over phone, email, Zoom
Preferred Qualifications
- Bachelor of Science degree in Engineering or technical field desirable
- Experience using Shopify or another ecommerce platform and / or an automation tool such as Zapier, Workato, Boomi, IFTTT or similar
- Experience with creating technical articles
- Experience using GitHub to host code samples
Compensation (US FTE)
- Competitive salary
- Great healthcare + dental + vision coverage
- Retirement plan
- Pick your own equipment. Well set you up with whatever Apple laptop + monitor combo you want plus any software you need.
- Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isnt a vague policy where unlimited vacation means no vacation
Employment Type: Full Time, Permanent
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LATAM Technical Support Engineer (Buenos Aires)
3-7 Yrs
Kolkata, Mumbai, New Delhi +4 more
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