Ecommerce & Retention Manager

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms.

Role & responsibilities

• You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software)
• You will responsible for increasing the Life-Time Value of the Customer
• Managing Customer Life-cycle management after sales
• Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell.
• Work with marketing to design and implement campaigns to educate our customers to minimize churn
• You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth.
• You will be responsible for setting & managing the Products on all our E-commerce platform.

Key Skills

• Demonstrable evidence of ability to make things happen in a cross functional matrix environment
• Numerate and Articulate tell the story using data and vice versa
• Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results

Experience :

• Total 8 years or more experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment
• Working knowledge of GA4

Qualification:

• Any Graduate with good Analytical & Technical bend of mind.