Account Manager - Mid Market - IT/SaaS (3-7 yrs)

Mid Market (MM) Account Manager

Job Overview:

As Mid-Market Account Manager, you will be playing a critical role to make a direct impact on customer retention, contribute to hireEZ's revenue growth and develop your sales skills from the A-team in our office.

Key Responsibilities:

Customer Engagement and Success Metrics:

- Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI.

- Foster proactive and consistent client engagement, building strong relationships with customers.

- Utilize a data-driven approach to secure account health and customer success.

Renewal Management:

- Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals.

- Collaborate with internal teams to gather insights and strategize renewal plans.

- Upsell new products to existing customers to drive revenue growth.

Customer Lifecycle Management:

- Track and document important customer lifecycle details, including opportunities and post-sales information, within hireEZ's company CRM (SFDC).

- Keep a close eye on key customer milestones, ensuring a seamless onboarding process and continuous user training throughout the lifecycle.

Qualifications:

Skills:

- Customer engagement and client relationship-building skills to cultivate strong relationships with key stakeholders, becoming a trusted advisor to clients (high level of professional maturity and business acumen).

- Able to track and document important customer lifecycle details, including new whitespace/upsell opportunities, key partnership milestones and post-sales retention stage strategies, within hireEZ's company CRM (SFDC).

- Capable of organizational and time management skills to handle multiple responsibilities effectively while collaborating with cross-functional teams, including sales, marketing, customer enablement, and product development, to drive customer success and growth initiatives.

- Data analytics and reporting skill to translate business priorities and opportunities for the client with leveraging hireEZ & the right solution to maximize ROI.

Knowledge:

- Knowledge of customer success lifecycle.

- Familiar with the end-to-end renewal process, managing timely renewals, strategic negotiations, and minimizing churn.

- Knowledge of virtual user product training.

- Knowledge of customer ticket management cycle and follow-through.

- Familiar with the customer onboarding process and enablement.

- Knowledge of recruiting/sourcing lifecycle in talent acquisition.

- Familiarity with Jira, Tableau, hireEZ Product, Gong, and Salesforce and other applicable applications for account management.

Experience:

- 3+ years related experience.

- SaaS/IT/CT Sales or Consulting background.

Benefits:

- As a pioneer in the talent acquisition industry, we truly understand what it takes to make our team happy!

- Join us and you will have a great time working alongside amazing people.

- Get ready to make an impact! Work alongside talented professionals passionate about our product.

- Competitive compensation package.

- Provident fund contribution by the company at 12% of your basic salary subject to ceiling limit.

- Generous paid leaves, sick leaves, casual leaves and national holidays.

- Fun company events, outings, and parties (in-person and virtual).