hireEZ - Mid Market Account Manager (3-10 yrs)

hireEZ is a talent acquisition software company revolutionizing the recruitment industry. Our AI-driven talent acquisition platform, equipped with sourcing, analytics, and CRM capabilities, empowers recruiters to move beyond ineffective practices and ensures the right jobs find the right candidates. As a hireEZ team member, you will implement strategic and scalable workforce strategies, shaping the recruitment industry with better tools and more efficient workflows. Join us today to start building a better future for recruiters, by recruiters.

Proudly, we share our accolades:

Top 25 Work Tech Vendor 2024

#55 on Deloitte's 2022 Tech Fast 500 Award List (Bay Area)

2022 Gold Award for Best Advance in Talent Acquisition Technology - Brandon Hall Excellence in Technology Awards

Best DEI Enabling Recruiting Solution, 2022 HR Tech Awards

Job Overview:

As Mid-Market Account Manager, you will be playing a critical role to make a direct impact on customer retention, contribute to hireEZ's revenue growth and develop your sales skills from the A-team in our office.

Key Responsibilities:

Customer Engagement and Success Metrics :

- Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI.

- Foster proactive and consistent client engagement, building strong relationships with customers.

- Utilize a data-driven approach to secure account health and customer success.

Renewal Management:

- Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals.

- Collaborate with internal teams to gather insights and strategize renewal plans.

- Upsell new products to existing customers to drive revenue growth.

Customer Lifecycle Management:

- Track and document important customer lifecycle details, including opportunities and post-sales information, within hireEZ's company CRM (SFDC).

- Keep a close eye on key customer milestones, ensuring a seamless onboarding process and continuous user training throughout the lifecycle.

Qualifications:

Skills:

- Customer engagement and client relationship-building skills to cultivate strong relationships with key stakeholders, becoming a trusted advisor to clients (high level of professional maturity and business acumen)

- Able to track and document important customer lifecycle details, including new whitespace/upsell opportunities, key partnership milestones and post-sales retention stage strategies, within hireEZ's company CRM (SFDC)

- Capable of organizational and time management skills to handle multiple responsibilities effectively while collaborating with cross-functional teams, including sales, marketing, customer enablement, and product development, to drive customer success and growth initiatives

- Data analytics and reporting skill to translate business priorities and opportunities for the client with leveraging hireEZ & the right solution to maximize ROI

Knowledge:

- Knowledge of customer success lifecycle

- Familiar with the end-to-end renewal process, managing timely renewals, strategic negotiations, and minimizing churn

- Knowledge of virtual user product training

- Knowledge of customer ticket management cycle and follow-through

- Familiar with the customer onboarding process and enablement

- Knowledge of recruiting/sourcing lifecycle in talent acquisition

- Familiarity with Jira, Tableau, hireEZ Product, Gong, and Salesforce and other applicable applications for account management

Experience:

- 3+ years related experience

- SaaS/IT/CT Sales or Consulting background

Benefits

- As a pioneer in the talent acquisition industry, we truly understand what it takes to make our team happy! Join us and you will have a great time working alongside amazing people.

- Get ready to make an impact! Work alongside talented professionals passionate about our product

- Competitive compensation package

- Provident fund contribution by the company at 12% of your basic salary subject to ceiling limit

- Generous paid leaves, sick leaves, casual leaves and national holidays

- Fun company events, outings, and parties (in-person and virtual)

About hireEZ

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At hireEZ, we respect the privacy of the personal information of the individuals with whom we interact. For more information about how hireEZ processes your personal data, please view our Applicant Privacy Policy here.

Accommodations for Applicants with Disabilities: if you need a reasonable accommodation for any part of the application process, please contact us at recruiting@hireez.com.