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Mid Market (MM) Account Manager
HireEZ
posted 16d ago
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Job Description
hireEZ is a talent acquisition software company revolutionizing the recruitment industry. Our AI-driven talent acquisition platform, equipped with sourcing, analytics, and CRM capabilities, empowers recruiters to move beyond ineffective practices and ensures the right jobs find the right candidates. As a hireEZ team member, you will implement strategic and scalable workforce strategies, shaping the recruitment industry with better tools and more efficient workflows. Join us today to start building a better future for recruiters, by recruiters.
Proudly, we share our accolades:
- Top 25 Work Tech Vendor 2024
- #55 on Deloitte s 2022 Tech Fast 500 Award List (Bay Area)
- 2022 Gold Award for Best Advance in Talent Acquisition Technology Brandon Hall Excellence in Technology Awards
- Best DEI Enabling Recruiting Solution, 2022 HR Tech Awards
Mid Market (MM) Account Manager
hireEZ is a talent acquisition software company revolutionizing the recruitment industry. Our AI-driven talent acquisition platform, equipped with sourcing, analytics, and CRM capabilities, empowers recruiters to move beyond ineffective practices and ensures the right jobs find the right candidates. As a hireEZ team member, you will implement strategic and scalable workforce strategies, shaping the recruitment industry with better tools and more efficient workflows. Join us today to start building a better future for recruiters, by recruiters.
Proudly, we share our accolades:
- Top 25 Work Tech Vendor 2024
- #55 on Deloitte s 2022 Tech Fast 500 Award List (Bay Area)
- 2022 Gold Award for Best Advance in Talent Acquisition Technology Brandon Hall Excellence in Technology Awards
- Best DEI Enabling Recruiting Solution, 2022 HR Tech Awards
Job Overview:
As Mid-Market Account Manager, you will be playing a critical role to make a direct impact on customer retention, contribute to hireEZs revenue growth and develop your sales skills from the A-team in our office.
Key Responsibilities:
Customer Engagement and Success Metrics:
- Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI.
- Foster proactive and consistent client engagement, building strong relationships with customers.
- Utilize a data-driven approach to secure account health and customer success.
Renewal Management:
- Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals.
- Collaborate with internal teams to gather insights and strategize renewal plans.
- Upsell new products to existing customers to drive revenue growth.
Customer Lifecycle Management:
- Track and document important customer lifecycle details, including opportunities and post-sales information, within hireEZs company CRM (SFDC).
- Keep a close eye on key customer milestones, ensuring a seamless onboarding process and continuous user training throughout the lifecycle.
Qualifications:
Skills:
- Customer engagement and client relationship-building skills to cultivate strong relationships with key stakeholders, becoming a trusted advisor to clients (high level of professional maturity and business acumen)
- Able to track and document important customer lifecycle details, including new whitespace/upsell opportunities, key partnership milestones and post-sales retention stage strategies, within hireEZs company CRM (SFDC)
- Capable of organizational and time management skills to handle multiple responsibilities effectively while collaborating with cross-functional teams, including sales, marketing, customer enablement, and product development, to drive customer success and growth initiatives
- Data analytics and reporting skill to translate business priorities and opportunities for the client with leveraging hireEZ & the right solution to maximize ROI
Knowledge:
- Knowledge of customer success lifecycle
- Familiar with the end-to-end renewal process, managing timely renewals, strategic negotiations, and minimizing churn
- Knowledge of virtual user product training
- Knowledge of customer ticket management cycle and follow-through
- Familiar with the customer onboarding process and enablement
- Knowledge of recruiting/sourcing lifecycle in talent acquisition
- Familiarity with Jira, Tableau, hireEZ Product, Gong, and Salesforce and other applicable applications for account management
Experience:
- 3+ years related experience
- SaaS/IT/CT Sales or Consulting background
Benefits
As a pioneer in the talent acquisition industry, we truly understand what it takes to make our team happy! Join us and you will have a great time working alongside amazing people.
- Get ready to make an impact! Work alongside talented professionals passionate about our product
- Competitive compensation package including equity
- Comprehensive medical, dental, and life insurance with 100% standard coverage and 80% for your dependents
- 401k plan
- Generous PTO
- Fun company events, outings, and parties (in-person and virtual)
Employment Type: Full Time, Permanent
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