Shipsy - Growth Consultant (3-6 yrs)

Growth Consultant

About Shipsy:

- Shipsy is a Global SaaS company focused on the Logistics tech space.

- Logistics is a multi trillion dollar industry, but still largely run in a manual manner.

- At Shipsy, our technology platform helps Retailers, Logistics and Manufacturing companies get end to end visibility of their shipments, reduce logistics costs and enhance customer experience.

- Our customers span across Middle East, India and South East Asia and include enterprises like Reliance (their entire Retail operations, exports and imports runs on Shipsy), Domino's, Gulf Marketing Group, UPS Gulf, DTDC Express, Zepto, Burger King, Landmark Group - Homecentre, More Retail and many more.

- We process over 3 million shipments a day and about 10% of India's container trade is tracked on our platform.

- We are backed by Global investors such as Peak XV Partner, Infoedge, A91 partners and have raised ~$35mn till date.

- We are over a 280+ member team now, with offices across Gurgaon (HO), Mumbai, Bangalore and Dubai.

- Our team is composed of excellent individuals from top institutes across the country like IITs, IIITs, NITs with experience in Big Data, Software Architecture, ML, AI, Robotics, Blockchain.

- In combination, we have previously worked at Samsung Korea, MIT Media Labs, CMU Robotics, Deutsche Bank, Morgan Stanley, Samsung Research, GE Research, Qualcomm Research, etc. and have also been entrepreneurs.

- We have numerous research publications and patents. The core team has computer scientists, electrical engineers from IIT Delhi and Madras, and this core tech focus would contribute tremendously to your learning.

- We also have some word class employee benefits such as the scholarship program and more that will further enhance your learning.

- We serve clients from across various industries and geographies, and pride in having a young, energetic, diverse team.

- An exciting, results-driven, growth-oriented role with an opportunity to guide our fastest-growing product to the next Level.

Job Description: Growth Consultant

- As a Growth Consultant, you will act as a strategic partner to our clients, ensuring they achieve maximum value from our solutions.

- You will be responsible for driving customer success through understanding their goals, providing tailored strategies, and identifying growth opportunities.

- Your role will focus on building long-term relationships and helping clients expand their usage and ROI through expert consulting and support.

Key Responsibilities and Accountabilities:

Client Engagement & Relationship Building:

- Develop and maintain strong relationships with key stakeholders to foster long-term partnerships.

- Understand client objectives and align them with our product solutions to drive their success.

- Travel to Client locations would be a key element towards building this.

Growth Strategy & Consulting:

- Work closely with clients to analyze their current usage and recommend strategies to expand value and drive adoption across their organization.

- Help clients discover new use cases to maximize their ROI.

Customer Success Management:

- Serve as a trusted advisor, proactively addressing client needs and ensuring the adoption of new features, services, and solutions.

- Regularly review account performance metrics and KPIs to ensure the client's goals are met.

Upselling & Cross-Selling Opportunities:

- Identify and execute upselling and cross-selling opportunities by presenting relevant features and offerings that align with customer goals.

- Collaborate with sales teams to support contract renewals and expansion opportunities.

Data-Driven Insights:

- Leverage data to provide actionable insights to customers.

- Monitor and report on key metrics such as product adoption, engagement levels, and churn risk.

- Suggest improvements or changes based on the analysis.

Customer Training & Enablement:

- Provide clients with training and resources to ensure they understand and can fully utilize the product.

- Develop customized learning paths and onboarding plans to accelerate time-to-value.

Issue Resolution & Support:

- Work closely with support teams to ensure timely resolution of any technical or business issues that arise.

- Maintain ownership of escalated issues until they are resolved to the client's satisfaction.

Customer Feedback Loop:

- Act as the voice of the customer within the organization, providing feedback to product teams for improvements or new feature development based on client input.

Role Requirements:

- Good first principle thinker.

- Bachelor's degree in Business, Marketing, Sales, or a related field. Master's degree is a plus.

- 3+ years of experience in customer success, account management, or a consulting role within a Supply Chain, SaaS or tech-driven company.

- Proven experience in building and maintaining strong client relationships in logistics/supply chain industry is a must.

- Experience in managing multiple client accounts and working in a collaborative environment.

- Familiarity with CRM tools and customer success platforms.

- Ability to work independently and manage time effectively.