Store Manager

Role & responsibilities

Sales and Revenue:

• Develop and execute strategies to achieve Annual Operating Plan (AOP) sales targets.
• Track daily sales performance, analyze trends, and discuss reports with the sales team.
• Set daily sales targets and provide guidance to ensure goals are met, maximizing store revenue.

Store Operations:

• Oversee daily store operations in accordance with Retail Standard Operating Procedures (SOP).
• Ensure adherence to store opening and closing procedures, Visual Merchandising (VM) standards, grooming guidelines, attendance policies, and employee productivity benchmarks.
• Manage cash handling procedures to maintain accuracy and security of financial transactions.

Inventory Management:

• Measure stock turnover ratio and maintain accurate inventory levels.
• Ensure inventory accuracy through regular audits and cycle counts.
• Optimize order fulfillment rates and minimize stock-outs and damages.
• Implement Return, Damage, Repair (RDR) processes effectively to manage product returns and repairs.

Customer Satisfaction:

• Increase conversion rates and enhance old customer retention strategies.
• Ensure high levels of customer satisfaction through personalized service, product knowledge, and efficient complaint resolution.
• Acquire new customers through effective marketing initiatives and promotions.
• Conduct Mystery Shopping exercises to evaluate service quality and address areas of improvement.
• Maintain high audit scores related to store cleanliness, product availability, and service standards.

Team Management:

• Manage employee attrition rates through effective retention strategies and positive work environment maintenance
• Foster employee engagement and satisfaction through regular communication, recognition programs, and career development opportunities
• Handle the hiring process up to sales staff level, managing manpower gaps effectively
• Provide ongoing training in product knowledge and soft skills to enhance customer interactions and sales effectiveness
• Maintain accurate employee data and records
• Implement incentive plans to motivate the sales team and achieve performance targets.

Reporting and Communication:

• Prepare and submit daily reports to management, including Mystery Audit results, daily sales reports, audit findings, store compliance status, grievance reports, and incident reports.
• Report any discrepancies, shortages, or damages promptly to the Assistant General Manager (AGM) or General Manager (GM) - Sales.
• Handle other operational tasks as assigned, ensuring all duties are completed efficiently and on time.

Business Development and External Relations:

• Coordinate meetings with architects, interior designers, and other business partners to explore B2B opportunities and maximize revenue beyond retail sales.

Skills: Strong leadership and decision-making abilities, excellent communication and interpersonal skills, proficiency in retail operations management, and a deep understanding of luxury market trends.