Systems Support Officer

To travel to both vessels and offices when required and provide the necessary support. Work within the Support infrastructure and carry out the duties required from helpdesk support to project support.

Work within the SLA s of external and internal customers.

Supporting all VGroup Business Systems , these include in house applications and off the shelf applications used by VGroup
Strictly adhere to the policies and procedures put in place by the VGroup VMS and IT policy documents.
Provide telephone and remote support as part of the global team and maintaining a professional manner when dealing with users and peers.
Working with the service desk system to update users during the lifecycle of the request and resolve or escalate as required.
Attending Vessels to provide IT support to the on-board systems. Provide Telephone support to Vessels.
Supporting all aspects of hardware used within the Group.
Enforcing the IT security policy and procedures.
Attending remote Office Visits and providing the support required.
Helpdesk administration as required
Work within SLA laid down by IT management

Good interpersonal skills and the ability to interact with end users.
Good Communication skills are essential, English language in both written and spoken form
A high level of knowledge of Desktops and Laptops and tablets
A high level of Knowledge of Printers
A moderate level of knowledge of servers
Windows 10 and above Operating systems
Microsoft Active Directory Administration On prem and Azure.