Front Desk & CRM Executive

Job Title: Front Office Receptionist cum CRM

Location: Ridhira Living Pvt Ltd, Nanakaramguda, Hyderabad

Experience: 2-5 years (preferably in hospitality, real estate, or customer service roles)

Department: Front Office / Customer Relationship Management (CRM)

Timings: Monday to Saturday 9.30 Am to 6.30 Pm

Job Summary:

We are looking for a dynamic and customer-centric Front Office Receptionist cum CRM to manage front desk operations while handling customer relationships effectively. This role requires excellent communication skills, a welcoming demeanor, and strong organizational abilities to ensure smooth front-office operations and client satisfaction.

Key Responsibilities

Front Office Operations

• Greet and welcome visitors, clients, and guests in a professional and friendly manner.
• Handle front desk operations, including answering calls, emails, and managing inquiries.
• Maintain an organized and presentable reception area.
• Coordinate with internal teams to schedule client meetings, site visits, and appointments.
• Ensure a seamless check-in and check-out process for visitors.

Customer Relationship Management (CRM)

• Serve as the primary point of contact for customer queries, complaints, and feedback.
• Maintain and update customer records in the CRM system.
• Assist the sales and operations teams in client follow-ups and engagement activities.
• Provide information regarding services, projects, and ongoing developments at Ridhira Living.
• Resolve customer concerns promptly while ensuring a high level of customer satisfaction.

Administrative & Coordination Tasks

• Assist with administrative tasks such as documentation, data entry, and report generation.
• Support the sales team in lead management and follow-ups.
• Coordinate with various departments to ensure a smooth customer experience.
• Prepare daily reports on visitor logs, customer interactions, and follow-ups.

Key Skills & Competencies

✅ Strong verbal and written communication skills

✅ Customer service-oriented approach with a pleasant personality

✅ Proficiency in Microsoft Office and CRM software

✅ Multitasking and organizational skills

✅ Problem-solving ability and attention to detail

✅ Ability to handle confidential information with professionalism

Share cv at anusha@ridhira.com / Whatts app-7386688223

Intrested candidates please fill below details

and share via whattsapp, must complete below DISC Assessment and General Aptitude Test. Candidates after completing the assements can text via whatsapp completed by mentioning the position applied.

Name of Candidate:

Position Applied:

Email ID:

DOB:

Total experience :

Relevant Experience:

Current Company (if working):

Current CTC :

Expected CTC :

Notice Period :

Reason for change:

Current location (if Hyderabad please mention specific location in Hyderabad):

It's a 6 day week working are you ok with it? :

Office timing 9:30am to 6:30pm. No hybrid are you ok with it ?:

Office location: Nanakramguda, Hyderabad. Working from office is mandatory.

10 percentage:

12 Percentage:

Graduation Percentage:

PG percentage:

DISC (Personality Assesment Test)

https://script.google.com/a/o2spa.org/macros/s/AKfycbxHbkQ7NLTV-OSGc11314LtrP2K5s9l2nxf12zxMB_ZUQYSw7t8/exec?v=login

Steps 1

Name: Column write your name

Step 2. in email Column Write below email

email: anusha@ridhira.com

Step3: in Authorizedemail Colume Write below email

Authorized email: animesh@o2spa.org

Step 4 ; Write test

Please take Assessment of General Aptitude by clicking below Link

https://forms.gle/fpPT8T5NVU3WGyhk9

Candidates completing the Assessment Test will only be considered for further Interview round process.